Technical Support Specialist - DevOps / Backend / Data

• Provide L1 and L2 support for our proprietary, high performance index platform, ensuring availability and reliability
• Monitor critical services across distributed environments, proactively analysing logs and system behaviour to detect and resolve issues
• Act as the primary contact for business stakeholders in Hong Kong, Frankfurt, and Toronto, addressing application and data related inquiries
• Lead incident resolution, coordinating with tech and business teams to restore service quickly and prevent recurrence
• Conduct root cause analysis of complex system issues, proposing long term solutions and optimisations
• Support and validate platform changes through structured testing and quality assurance
• Continuously identify opportunities to improve monitoring, workflows, and support processes
• Document solutions, procedures, and best practices to strengthen organizational knowledge
• Mentor junior support staff and contribute to building a culture of operational excellence
• Support software deployment releases and pre-market checks during weekends, * Special Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
• Community & Networking: Engage in our various networking events
• Professional Development: Grow both personally and professionally through our diverse training offers, To all recruitment agencies: We do not accept unsolicited CVs/Candidate Profiles. Please do not forward any CVs/Candidate Profiles to any Solactive employee in any location. Any requests for cooperation have to be addressed directly to HR. Any costs associated with unsolicited CVs/Candidate Profiles are not being covered by Solactive.

Are you excited to bring expertise in technical support for mission critical applications? Leveraging past experience in data analytics, software development or DevOps. Are you motivated by the challenge of monitoring high performance financial instruments systems and resolving issues under pressure? If you want to leverage your technical and/or financial expertise in application support to make a tangible impact in the FinTech sphere, this role is for you., * Minimum of 5 years' experience in L2 application/technical support for complex financial, trading, or enterprise systems

• Strong technical expertise in system monitoring, log analysis, data analytics, and troubleshooting across distributed environments
• Solid knowledge of Linux, SQL, Relational databases, and API interactions
• Experience with monitoring tools, job scheduling, and automation
• Familiarity with ITIL practices (Incident Management, Change, Release Management) applied in high pressure contexts
• Familiarity with Atlassian Suite (Jira and Confluence)
• Proven ability to take ownership of production issues, lead resolution efforts, and minimise client impact
• Interest in financial market data and complex application ecosystems
• Highly structured, proactive, and adaptable, with excellent communication skills in English and intercultural competence
• Demonstrated ability to lead support initiatives and process improvements
• Self-managed individual and eagerness to grow
• Software Development, Data Expert, or DevOps Experience is a big plus

Solactive is a technology driven index provider headquartered in Frankfurt, operating globally and growing at a fast pace. Since 2007 we have been developing tailor made and multi asset class index solutions for ETFs and other index linked investment products at competitive prices. We are currently present in Frankfurt, Dresden, Berlin, Toronto and Hong Kong. Our software development and core technology team, responsible for the infrastructure, development, operation and maintenance of our index calculation and publication engine is hiring in Berlin!