Solution Partner - Service Now (all genders) - Location: Europe

The role is based in a global unit that implements major digital transformation projects for customers based on leading standard solutions such as SAP, Salesforce and Service Now. In this role, you will act as a trusted advisor and assume technical and content responsibility for strategic opportunities (deals) and shape the solution. Here you are in the dialogue with the client's management and orchestrate the delivery units involved. The role includes in particular:

• Providing Thought Leadership to explore opportunities that will mature our service portfolio, provide added value to our customers and establish long-term partnerships

• Managing delivery capabilities in line with an agreed budget, headcount and associated service delivery obligations and objectives

• Ensuring contractual obligations including stringent SLA adherence are met with changes made as required via appropriate governance controls

• Establish and maintain strong relationships with key stakeholders, actively managing expectations and proactively communicating potential issues

• University Degree

• Minimum 10 years of experience in leading and managing IT services delivery

• Experience of owning & delivering Service Now solutions/transformations

• Proven track record of success in a Managed Services environment with both onshore & offshore delivery

• Business Development experience (direct, GTM and Partners)

• CXO Relationship management

• Market connects and Solution/ Pre-Sales capabilities

• Excellent communication, interpersonal, and presentation skills

• Fluent in German and English

• High willingness to travel in Europe Good to Have:

• Ability to build and maintain strong relationships with clients and internal stakeholders

• Proven ability to lead and motivate teams

• Financial acumen and budget management experience

• Experience in supporting new business & account growth

• Excellent analytical and problem-solving skills

• Experience in a fast-paced, client-focused environment

• Strong influential personality with effective negotiating skills

• Ability to shape, adapt and improve processes

• Attractive career prospects in a successful growing company with challenging projects * international environment

• flexible working hours, company pension scheme

• employee discounts, company cell phone, good transport connection

• Accessibility

Our client is one of the leading international IT providers with over 650,000 employees worldwide. The company has a strong and intensively growing presence in Germany and is one of the TOP 10 employers. It offers its customers a complete portfolio of services for digital transformation.