Salesforce Support Engineer

A professional specialized in the administration and support of Salesforce environments. The main responsibility is to ensure the operational continuity of the platform by resolving user issues, applying configurations, and making sure Salesforce processes run smoothly., * Provide 1st and 2nd level support to Salesforce end-users.

• Troubleshoot and resolve incidents, escalating when necessary.
• Manage users, roles, permissions, objects, and custom fields.
• Configure and maintain reports, dashboards, workflows, and flows.
• Collaborate with technical and business teams to implement minor enhancements.
• Monitor integrations with other systems and resolve basic errors.
• Document incidents and solutions to optimize future support processes.

• Previous experience as a Salesforce Administrator or in Salesforce technical support .
• Strong knowledge of Sales Cloud and Service Cloud .
• Hands-on experience with profiles, roles, permissions, objects, flows, and process automation .
• Basic knowledge of Apex or APIs for technical troubleshooting (nice to have).
• Excellent communication skills to support business users.
• Fluent in English and/or Spanish, depending on the work environment.

Ideal Profile

• Proactive and problem-solving mindset with great attention to detail.
• Able to collaborate with developers and consultants effectively.
• Focused on stability, reliability, and efficiency of the Salesforce platform , rather than large-scale development projects.