Operations Manager Iberia - Treat Design Center

Operations Manager Iberia - Treat Design Center Get AI-powered advice on this job and more exclusive features. Description We are seeking an experienced Service Operations Manager to lead our Iberia Treat Design Center within the Treatment Planning and Service Organization. This is a high-impact leadership role focused on delivering world-class customer support operations, driving operational excellence, and ensuring exceptional customer satisfaction across the Iberian region. Role Expectations * Leadership & Strategy: Lead and inspire the Treatment Planning Service team, ensuring alignment with European and global Treat Site strategies to deliver best-in-class service to our doctors. * Operational Excellence: Oversee day-to-day service delivery across multiple customer segments, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently met. * Team Management: Effectively manage and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement. * Cross-Functional Collaboration: Partner with Sales, Marketing, Clinical, Product, and Engineering teams to enhance the customer experience and evolve our service model. * Process Optimization: Design and implement scalable, digital-first support workflows that adapt to a rapidly changing environment. * Customer Engagement: Build strong relationships with key customers, acting as a trusted advisor and managing escalations with professionalism and urgency. * Data-Driven Insights: Analyze operational data to identify trends, risks, and opportunities for service improvement. * Compliance & Quality: Ensure adherence to internal quality standards and relevant industry regulations. * Financial Stewardship: Lead annual budgeting, resource planning, and capacity forecasting for the service organization. What We're Looking For * 5+ years of leadership experience in operations/service management, ideally in medical devices

healthcare, or other regulated industries. * Education: BBA, Industrial or other bachelor's degree required. Complementary master's degrees will be highly valued. * Regulatory knowledge: Familiarity with regulatory standards (e.g., ISO 13485, FDA, GDPR) is a plus. * Languages: Fluent in Spanish and English (C1 level). Additional European languages are a plus (Portuguese, Italian, French, German). * Willing to travel up to 20%. Complementary Skills * Proven ability to lead and motivate teams in dynamic, fast-paced environments. * Strong interpersonal and cross-cultural communication skills. * Excellent problem-solving and decision-making abilities. * High attention to detail and organizational skills. * Experience with digital workflows, enterprise support systems, and AI tools. * Comfortable navigating ambiguity and driving change. * Knowledge of Lean, Six Sigma, or other continuous improvement methodologies is highly desirable. Applicant Privacy Policy: Review our Applicant Privacy Policy for additional information. Equal Opportunity Statement Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire. #J-18808-Ljbffr

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About Align
Twenty years ago, we pioneered the world's first clear aligners. Since then, we have continuously innovated with new products and technologies that are revolutionizing treatments for doctors and their patients. Invisalign clear aligners and the iTero Intraoral scanner help dental professionals achieve the clinical results they expect and deliver effective, advanced dental options to their patients.