Information Systems - Open Source Technical Architect

The Information Systems (IS) team is responsible for all IT operations at Canonical, including the infrastructure for building, packaging and distributing Ubuntu globally. As the IS Architect, you will own the design of hardware and software implementation from PCI lanes to CDN and everything in between, aiming to be a reference operation using the latest capabilities in Ubuntu and open source.

As the IS Architect, you'll lead System Reliability Engineers (SRE) and Data Center Engineers (DCE) to embrace best practices, make informed decisions on technology choices, and coach the IS team on automation, reliability, scalability, network infrastructure and security.

This is a home-based position with twice-annual travel to company events totaling around 4 weeks per year., * Define, get buy-in and implement the holistic vision of a world-class internal cloud.

• Set up, maintain and update the technical design roadmap and guidelines for the SREs within IS, with the aim of improving reliability, resilience, operational scalability and technical scalability.
• Collaborate with, and provide the cloud-ops software development teams with input for roadmap, requirements and prioritization to build a world-class, highly standardised and automated operation.
• Provide the IS management with input and advice regarding technology, reliability, resilience and business cases.
• Lead technical choices to implement solutions as self-service products, ensuring scalable operation.
• Collaborate with product security and operations security to set best practice and mitigate new threats in a timely manner.
• Automate operations for reuse across the world's largest companies, taking into consideration the complexities of distributed systems.
• Collaborate with development teams to design service architecture, documentation, playbooks, policies and operational procedures.
• Analyse incidents and events, establish the root cause, and identify structural improvements to minimise recurrence., * Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Program.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass, and travel upgrades for long-haul company events.

• Exceptional academic track record from both high school and university.
• Undergraduate degree in a technical subject or an equally compelling narrative about an alternative chosen path.
• Confidence to respectfully speak up, exchange feedback and share ideas without hesitation.
• Track record of going above-and-beyond expectations to achieve outstanding results.
• Extensive knowledge of cloud computing concepts, technologies and operation.
• Practical knowledge of Linux networking, routing and firewalls, internet transit and large-scale/bandwidth networking.
• Experience dealing with significant production outages, incident response and post-mortems.
• A passion for writing, sharing and maintaining enterprise open-source software solutions.
• Able to communicate clearly and effectively in English over email, chat, video or voice calls and in-person.
• Familiarity and passion for open-source, especially Ubuntu or Debian.

Nice-to-have skills

• Modern software engineering background (peer-review, unit testing, SCM, CI/CD, Agile).
• Hands-on experience with automatic administration of enterprise Linux servers at scale.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT., Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software.