Desktop Support Engineer

We are seeking a dynamic and proactive Desktop Support Engineer to join our IT support team. In this role, you will be the hero for resolving technical issues, ensuring seamless computer operations, and maintaining a robust IT infrastructure across the organization. Your expertise will empower users to work efficiently by providing exceptional support for hardware, software, and network-related challenges. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer service, this opportunity is perfect for you!, * Provide comprehensive technical support to end-users for desktop computers, laptops, mobile devices, and peripherals.

• Troubleshoot and resolve software issues related to operating systems such as Windows, macOS, and Linux, including applications like Microsoft Office.
• Manage computer hardware setups, upgrades, repairs, and inventory control to ensure optimal performance.
• Configure and maintain network connectivity including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network switches.
• Support IT infrastructure components such as Active Directory, Microsoft Windows Server environments, SCCM (System Center Configuration Manager), BMC Remedy, ServiceNow, and Jira for ticketing and incident management.
• Assist with computer management tasks like user account creation/deletion in Active Directory and deploying updates via SCCM or other tools.
• Collaborate with network administration teams to troubleshoot connectivity issues and optimize network performance.
• Maintain detailed documentation of support activities, incident reports, and asset records to ensure compliance and efficient problem resolution.
• Communicate effectively with users at all levels to understand issues clearly and provide timely solutions that enhance user productivity.

Do you have experience in Windows?, * Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and software troubleshooting.

• Proficiency in operating systems including Windows (especially Windows 10/11), macOS, and Linux environments.
• Solid knowledge of computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS management, VPN setup, firewall configuration, and network security best practices.
• Familiarity with enterprise tools like Active Directory, Microsoft Windows Server administration, SCCM, BMC Remedy, ServiceNow or Jira for incident tracking.
• Experience supporting mobile devices and managing IT infrastructure components within a corporate environment.
• Strong analysis skills to diagnose complex issues quickly and accurately while maintaining excellent customer service standards.
• Effective communication skills to clearly explain technical solutions to non-technical users.
• Ability to work independently or as part of a team in a fast-paced setting while managing multiple priorities efficiently. Join us as a Desktop Support Engineer where your technical expertise will directly impact organizational productivity! We are committed to fostering an inclusive environment that values innovation and continuous learning-help us keep our technology running smoothly so our people can excel every day!