Deskside Support Technician

Do you have experience in iOS?, 1-3 years of technical experience desktop support or system administrator role or experience

• Associate degree in IT or Computer Science preferred.
• Analytical and Problem-Solving Skills
• Teamwork/Interpersonal Skills.
• Proficient in supporting the following technologies:
• Experience in telecom expense management software such as Tangoe;
• Strong customer service skills.
• Experience in working with vendors to resolve issues.
• Familiarity in Office 365 products to render the Services;
• Familiarity in ticketing tools, such as ServiceNow, to track end user requests; and
• Ability to prioritize concurrent issues.
• Mobility Solutions engineer primary skills:
• Mobile Device Management (Intune);
• Mobile Security;
• O365 for Mobile experience.
• iOS, iPadOS, MacOS and Android device troubleshooting;
• Active Directory (Azure AD);
• Networking

· Recent experience with hands-on Desktop Support and System Administration.

· Advanced Hardware and software troubleshooting skills.

· Capable to provide best effort support for non-standard devices.

· Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online.

· Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune.

· Knowledge on ticket management per Company guidelines.

· Knowledge of the concepts and policy controls of Active Directory.

· Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus.

· Ability to communicate technical concepts in layman's terms.

· Ability to communicate with other support groups and vendors to provide seamless support to customers.

· Ability to differentiate between personal computing device problems versus room technology problems.

· Identify the root cause of reported incidents and perform work around as appropriate

· Experience of supporting as many of the following as possible: Windows 7 and 10, MS Office 2010/2013/2016/365, Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile device management (such as Microsoft Intune).

·Incident, Service Request, Change management process, Remedy, Service Now tool knowledge, Power BI, Power Shell scripting basics.

• Seniority LevelAssociate

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments -no matter how big or small -can be traced back to an idea's single spark. It's that spark -that inner drive -that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.