Help Desk System Specialist 1

M.c. Dean, Inc.
Charing Cross, United Kingdom
31 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior

Job location

Remote
Charing Cross, United Kingdom

Tech stack

Lenel
Sysadmin

Job description

  • Book and manage field technician break\u2011fix call outs in assigned regions, ensuring all prerequisites are in place before allocating TOC SysAdmin support.
  • Perform all post\u2011call\u2011out activities, including completing reports and responding to invoices.
  • Triage and edit tasks, queues, and other TOC engagement channels to ensure only fully qualified tasks reach TOC SysAdmins.
  • Monitor TOC task queues to identify emerging trends.
  • Work with the internal Metrics team to identify and substantiate observed results of executed initiatives.
  • Contribute to standardisation of TOC Coordination function globally.
  • Provide TOC phone coverage.

Requirements

  • General awareness of Building Management and Security applications such as Access Control, Video / CCTV, HVAC, or Energy Efficiency. Preferred Experience

  • One or more years of experience coordinating TOC / Support Team / Break\u2011fix works.

  • Solid competence with work order / task management systems. Communication Skills

  • Strong oral, technical writing, and presentation skills.

  • Ability to build productive relationships with team members, clients, and other network / system stakeholders. Behavioural Skills

  • Balance high quality standards with schedule pressures and a demanding environment.

  • Be a resourceful self\u2011starter, flexible, proactive, solution\u2011oriented, and customer\u2011oriented. Work Schedule

  • Required time in the office 3 days per week; 2 days WFH remote available.

  • Subject to change given demands of the client.

  • Some offset work hours to support teams outside of region.

  • Some international travel requirements. Education and Relevant Experience

  • High School Diploma or a GED and 6+ years of relevant experience.

  • Associate\u2019s Degree and 4+ years of relevant experience.

  • Bachelor\u2019s Degree with 0\u20132+ years of experience. Relevant Experience

  • Help Desk Support Functions with a combination of phone and desktop support is required.

  • Must be able to obtain vendor professional certification.

  • Experience administering LENEL systems is desired.

  • Experience in badge office operations is desired.

  • Strong oral and written communication skills are essential.

  • Demonstrated background working with multidisciplinary teams.

  • Demonstrated time management and organization skills to meet deadlines and quality objectives. Abilities

  • Exposure to computer screens for an extended period of time.

  • Sitting for extended periods of time.

  • Finger dexterity to manipulate objects with fingers rather than whole hands or arms.

  • Listen to and understand information and ideas presented through spoken words and sentences.

  • Communicate information and ideas in speaking so others will understand.

  • Read and understand information and ideas presented in writing.

About the company

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber\u2011physical solutions for the nation\u2019s most mission\u2011critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. Overview Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values\u2014agility, expertise, and trust\u2014we foster a collaborative and forward\u2011thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values\u2014agility, expertise, and trust\u2014we foster a collaborative and forward\u2011thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Apply for this position