Helpdesk Administrator
Role details
Job location
Tech stack
Job description
- Work with only general supervision to answer calls, messages and emails from staff across the Belfast site reporting requests and defects.
- Compile computer-based lists of requests and defects for the facilities technical team to assess and prioritise.
- Record the assessed lists of jobs in prioritised order to allow management and supervisors to see ongoing jobs outstanding.
- Enter completion time data received from facilities technical team when work is completed. Monitor times between issue raised and issue addressed. Compile reports to show these response times.
- Book meetings in calendars, book rooms and take minutes from team and other management meetings, publish the actions generated and track actions being completed.
- Support visits to the site by facilities visitors, contractors and suppliers. Arrange access through security system, develop and send joining instructions, necessary inductions and occasionally meet and escort visitors as required by facilities management team.
- General administration including producing documentation, photocopying, filing of records electronically and in hard copy and ensuring stationery stocks are maintained at required levels.
- Following familiarisation and briefing - support facilities team by administering purchase requests, receipts, invoices and incoming mail.
- Following familiarisation and briefing - engage with external contractors and suppliers to assign jobs to them following our procurement processes using our SAP electronic system., Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it. We are looking for an organised Helpdesk Administrator with a passion for making a difference to..., As a Helpdesk Coordinator, you will be joining one of Northern Irelands largest Public Bodies where you will be managing all maintenance tasks, engaging with stakeholders, and handling correspondence through a digital helpdesk and cloud-based document management system. You..., Position SummaryProvide reliable and effective administrative and where appropriate technical support to the servicing of the Home Foreign and CHISL books of business for CNA Hardy in Europe. Act within the Underwriting Authority and escalation procedures in place. Provide..., The HR Information Systems (SuccessFactors) Specialist is responsible for the configuration, maintenance, and day-to-day operation of our SAP SuccessFactors platform. The role supports the effective delivery of HR systems and processes by ensuring accurate data, reliable..., Location: Belfast, County Antrim, Northern Ireland, UKYour new company A reputable company that positions people for success and has built a culture on collaboration. This Client is seeking an experienced FM Refrigeration Technician to enhance their team and drive success...
Requirements
- Completed high-school education with GCSE or equivalent in Maths and English.
- Administrative and IT qualifications at Level 3 or experience that could be considered equivalent.
- Experience as an administrator with a high degree of autonomy in a busy and fast-moving environment, used to working on their own initiative., Job Description: You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker with the ability to multi-task and spin lots of plates at the same time. Is this...
Benefits & conditions
- Competitive base salary
- Company pension
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