2nd Line Analyst

Due to a new contract win, we are looking to build a team of a 2nd Line Support Analysts from our Technical Operations Command Centres in either Nottingham, Milton Keynes or Hatfield. The role requires an initiative-driven, proactive individual with an understanding of IT infrastructure to work in triage support across multiple customers within multiple technologies. You'll be part of a collaborative environment that values continuous learning and development. As a 2nd Line Wintel Analyst, you'll work closely with colleagues across different teams, including the 3rd Line specialists, to resolve incidents and implement key infrastructure changes. The role offers a great opportunity to hone your technical skills while contributing to the seamless support of our customer's estates. Your insights and expertise will be vital in supporting the team's success, making a real impact on our customer experience., * Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service

• Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment
• Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes
• Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience
• Support infrastructure change implementations, ensuring seamless transitions and minimal disruption

• At least three years of experience in 2nd Line infrastructure support, ideally with hands-on experience in resolving server-related incidents
• Strong problem-solving abilities, with the ability to stay calm and efficient in a high-pressure environment
• Excellent organisational and communication skills, capable of collaborating across teams and addressing service issues in a methodical and efficient manner
• Strong technical skills in the following areas
• Antivirus Solutions: Symantec Endpoint Protection, McAfee, Microsoft Defender
• Cloud Fundamentals: Microsoft Azure, Amazon Web Services (AWS)
• Directory Services: Active Directory Domain Services, Entra ID
• Ivanti UWM: Environment Manager, Application Control, Performance Manager
• Monitoring Tools: ScienceLogic, SCOM
• Networking Fundamentals: DNS, DHCP, TCP/IP
• Policy Management: Group Policy, Intune Policy
• Quest: Active Roles, Recovery Manager
• Scripting: PowerShell

Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their business. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers' infrastructures. In doing this we help enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users. Computacenter provides user support, the best devices, and secure provision of applications and data to support individual working styles and improve collaboration. To achieve this, we assist with consulting as well as the implementation and operation of networks and datacenter infrastructures on or off customers' premises and in the cloud. Rooted in core European countries Computacenter combines global reach with local expertise. We operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa and Asia from which our employees provide user support in 18 languages. Customers with global requirements are served through an extensive international partner network, which mirrors the requirements of our European-headquartered client base. "Achieve great things for yourself, our customers and our business. At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers. Investing in our people "Our future depends in no small part on recruiting and developing talent. We believe talent recruitment to be a very important activity and will continue to focus and improve on it." Greg Lock - Chairman Our continuing success is based on hiring, developing and retaining high quality people with the right values and attitude. We strive to make Computacenter an exciting place to work that allows employees to grow and reach their full potential. Why Computacenter You'll be given the autonomy and support to get things done and deliver for our customers. You and your personal ambitions will matter. You'll be inspired by innovation, recognised for your contribution and constantly challenged to try something new. From getting to know our customers and understanding their needs, to enabling users and their businesses, people are at the heart of what we do. We're proud of the people that we work with and that means we are committed to helping them reach their full potential. We encourage. We empower. We support!, Computacenter recognises that acting in an ethical and socially responsible way benefits the community, our customers, shareholders and employees alike. The high levels of integrity with which we intend to carry out our business do not vary depending on where we work or who we're dealing with. Computacenter aims to make social responsibility an essential part of its business excellence. As such it is the aim of the Computacenter Charity Committee to maintain our profile as a socially responsible employer by donating and supporting our three charity partners each year