Data and Integration Solution Designer
Role details
Job location
Tech stack
Job description
You'll join a Senior Management team passionate about doing things right; for customers, colleagues, and the spaced they serve, and lead a contact and response centre encompassing critical service functions.
Your goal: to take this operation and turn it into a technology-led, insight-driven centre of excellence.
You'll optimise performance, strengthen customer relationships, and lead a transformation that makes the service smarter, faster, but without losing that critical human touch.
Lead a capable and committed management team and take total control of the budget and resources at your disposal, to make real change.
- Optimising workforce planning and process design.
- Embedding technology and rethinking customer journeys.
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Requirements
An experienced operational leader who combines commercial rigour with empathy and purpose. Someone that wants total autonomy and ownership of a business unit, operating as a mini-MD, with future development into the larger role within a PE business.
You know how to manage complex, regulated service environments, and be comfortable getting into the weeds one day, and then stepping back and taking a broader picture look the next day. You need to be as comfortable inspiring our team as you are planning annual budgets!
You'll demonstrate that:
- You've led large-scale (200+ seat) contact or service centre operations with measurable performance improvement.
- You can work with customers to deliver exceptional experiences and outcomes. Understanding their challenges and being the advocate for improvement, along-side your leadership team.
- You know how to use data, systems, and technology to drive smarter service delivery.
- You're confident managing multiple stakeholders, including senior leadership and key clients.
- You can balance commercial accountability with a deep understanding of people and culture.
- You're calm under pressure and thrive in environments, where reliability and trust matter most.
- You bring an engaging, empowering leadership style, enabling strong managers to own their domains and grow.
- You're looking for a long-term opportunity to make an impact, work closely with the MD and build your own senior leadership growth plan.
Benefits & conditions
- £90,000 - £110,000 + bonus.
- 26 days holiday plus bank holidays
- Increased pension contribution.
- Private Medical Insurance.
- Life Assurance.
- Hybrid working, with a Southern-Hampshire office (Very flexible setup!)
You'll have full ownership, executive exposure, and the opportunity to build something lasting, while leading a team that genuinely makes a difference. Similar jobs
