Technical Finance Support Agent
Role details
Job location
Tech stack
Job description
- Collaborate
- Community
- Care
- Do the right thing
At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers and colleagues, contacting us with financial enquiries and requests about their loan account. We also provide support to our client's loan product finance team.
We are looking for colleagues to join our team of Finance & Processing Agents putting our customers at the heart of everything we do every day. Is that you?
- Do you have a passion for helping make things simple and easy for customers?
- Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
- Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better getting it right first time?
Then this is a role you will be interested in.
What are we looking for in our Finance and Processing Advisors?
- Sociable, helpful and eager to provide excellent service to customers.
- A good eye for detail, ensuring customer records are kept up to date and are accurate.
- Able to work in a fast-paced environment, ensuring defined processes are followed.
- Excellent Excel, Word & Email skills.
- Keen to take responsibility for managing customer information in line with GDPR.
- Experience of working with computer systems.
- This role involves processing customer loan documentation sent to us and dealing with these in accordance with our standard operating processes. Supporting our Customer Service colleagues when seeking support for customer enquires of a more technical financial nature.
- Bookkeeping experience is needed, and general ledger experience is advantageous as the role also involves;
- Applying payments to customer loan accounts
- Supporting our Customer Financial Assistance teams with accounts where customer is in financial difficulties (e.g. freezing interest, changing repayment schedule, managing arrears)
- Responding to technical financial queries received from internal colleagues as well as other client teams
- Completing regular General Ledger reconciliations e.g. cash movement.
- Liaising with our client's Finance team to provide trial balance and other required reconciliation data and reports.
- A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
- And through all this achieve core Key Performance Indicators., The Brief: We are looking to establish a full-time field-based agent with a sustained on-the-ground presence with clients across key energy projects across the UK. The Sales Agent will act as Europlan's primary point of contact, building commercial relationships, and..., Location: B5 6DR, Birmingham, West Midlands, West Midlands, UKThe Site Agent will be responsible for the management of the construction site in order to achieve required project delivery to the customers objectives, while maintaining standards of health and safety, quality,..., Location: TA5 1TP, Bridgwater, Somerset, South West, UKAbout The RoleRight across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop...., Location: CB3 9LH, Cambridge, Cambridgeshire, East Anglia, UKAbout The RoleRight across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop....
Requirements
Are you experienced in customer service within a regulated environment? We're looking for an Aftersales Agent to handle high-volume motor finance complaints with professionalism and empathy. If you thrive under pressure and excel at communication, this is your...
Benefits & conditions
We try to have fun, with quizzes, competitions and challenges where we raise funds for our chosen charities/good causes.
Your working hours will be between 8am - 6pm, Monday to Friday as well as 1 Saturday a month between 9am - 2pm, with a shorter shift during the week you are on this rotation.
What can we offer you?
- Competitive salary.
- Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme plus lots more.
- Mental health first aider's support.
- Plus, a lot more on offer., Technical Finance Support Agent Employment Type: Full-time Salary: Competitive + Equity + Benefits Awards: The Times Top Place to Work - 3 Years Running We're looking for a Technical Customer Support Specialist with a strong finance or accounting background to join our..., Technical Finance Support Agent Employment Type: Full-time Salary: Competitive + Equity + Benefits Awards: The Times Top Place to Work - 3 Years Running We're looking for a Technical Customer Support Specialist with a strong finance or accounting background to join our...
Technical Finance Support Agent
Hatched Recruitment Group
Technical Finance Support Agent Employment Type: Full-time Salary: Competitive + Equity + Benefits Awards: The Times Top Place to Work - 3 Years Running We're looking for a Technical Customer Support Specialist with a strong finance or accounting background to join our...