IT Support Technician

• Acting as the first point of contact for IT issues (phone, email, tickets)
• Troubleshooting hardware, software and basic network problems
• Supporting device and account setups, and standard software installs
• Taking on 2nd line tickets - servers, networks, applications, AD and O365
• Assisting with hardware repairs, installs and IT projects
• Documenting fixes and helping to mentor more junior team members

• Experience in 1st line support (2nd line exposure a bonus)
• Knowledge of Windows/macOS, networking basics (TCP/IP, DNS), Office 365
• Strong communication and customer service skills
• Organised, proactive and calm under pressure
• Full UK driving licence essential
• CompTIA / Microsoft certs are a plus

If you're passionate about IT, love helping users and want the chance to grow in a supportive environment, we'd love to hear from you. Similar jobs, Do you want to work in a fun and dynamic environment with the support of a great team around you? Are you looking for a varied and challenging workload where you can truly add value to your clients' business? Then this might be just the job for you… My client is looking...

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