Technical Support Engineer
Role details
Job location
Tech stack
Job description
FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking to appoint a new Security Service Engineer, specifically covering the London region.
FAFS Security Service Engineers
You will be responsible for the installation, maintenance, troubleshooting, and repair of a wide range of electronic security systems, including CCTV, access control, intruder alarms, video entry, and integrated security solutions. This role ensures that all systems are operating efficiently, safely, and in accordance with industry standards and client requirements. You will play a critical role in maintaining system integrity, minimizing downtime, and delivering high-quality technical support to clients, thereby enhancing security and customer satisfaction.
- Install, configure, commission and maintain electronic security systems including CCTV, access control, intruder alarms and video entry.
- Perform routine maintenance, reactive maintenance and system health checks to ensure optimal performance and compliance with safety standards.
- Diagnose and repair faults in security systems, minimizing system downtime and maintaining client security.
- Respond to service calls and emergency breakdowns promptly, providing effective on-site support.
- Provide technical support and guidance to clients regarding system operation and functionality.
- Keep accurate records of service visits, maintenance reports, and fault resolutions.
- Collaborate with project managers, technicians, and subcontractors to ensure timely project delivery.
- Ensure all work complies with relevant legislation, industry codes of practice, and company procedures.
- Stay up to date with emerging technologies and security solutions through continuous learning.
- Maintain tools, equipment, and company vehicle in a clean, safe, and serviceable condition.
- Adhere to health and safety policies and promote a safe working environment at all times, We are a small, regionally focused business that gifts our clients a bespoke and reactive service with undivided attention & dedication. However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best practices, learning & development academies, Human Resource specialists, and knowledge for constant improvement across the critical service industry.
Big enough to provide but small enough to care.
Our Business Includes:
- FAFS Fire & Security
- Marlowe Kitchen Fire Suppression
- Alarm Communications
- Clymac
- Morgan Fire Protection
- Marlowe Smoke Control marlowe-
- Marlowe Fire & Security
Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process., Security Services Demand & Delivery Senior Manager Location: Reading or London (4 days onsite) Salary: Up to £80,000 base + bonus & benefits About the Opportunity We're working with a Global Telco business revolutionising the industry going through a huge cyber..., Security Services Client Engagement Senior Manager Location: Reading or London (4 days onsite) Salary: Up to £80,000 base + bonus & benefits About the Opportunity We're working with a Global Telco business revolutionising the industry going through a huge cyber..., Security Services Client Engagement Senior Manager Location: Reading or London (4 days onsite)Salary: Up to £80,000 base + bonus & benefits About the OpportunityWe're working with a Global Telco business revolutionising the industry going through a huge cyber security...
Requirements
- Minimum of 3 years experience in a like for like or similar role.
- Has a comprehensive understanding of the causes and cures of security system problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as changes to the Security detection systems systems
- Basic Electrical Safety training (ECA), Security Operation Management (SOM) Overview The DC Security Specialist II role is critical in safeguarding our rapidly expanding global CDN network. This position requires a detail-oriented, organized individual with a strong background in security operations and project...
Benefits & conditions
How we Attract, Reward & Retain Our Employees
- Competitive salary, subject to experience
- Fully equipped company vehicle
- Royal London Pension
- Life Assurance 4x Salary
- 22 days Paid Holidays plus Bank Holidays
- Additional holiday day for each full year of completed service (up to 25 days)
- Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals.
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Development and progression opportunities
A Little More About FAFS Fire & Security
