ERP Implementation Planning Manager

The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception

and major incident management, and responsibility for the overall quality of services delivered to our customers in line with SLAs and contractual obligations.

Main Duties:

• Ensure excellent customer service is delivered
• Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business
• Develop and maintain positive relationships with customers, colleagues and partners

Service Delivery

• Ensure excellent customer service is delivered to our customers
• Co-ordinate and liaise with other departments to achieve customer satisfaction
• Ensure that services are delivered according to contractual obligations, SLAs are met, and qualitative and quantitative metrics are achieved
• Instigate, manage and attend customer review meetings
• Develop and monitor efficiency and performance indicators
• Ensure stock levels are held to meet demand aligned to trends - liaising with Stores / Part / Engineering Management Teams
• Maintain a rigorous activity/workstack review and management procedure throughout the group, ensuring that backlogs are minimised, exceptions are captured and SLA jeopardy management is in place

Projects

• Provide support during the mobilisation and implementation of new contracts in line with agreed processes.
• Contribute to service design, execution of mobilisation plan and acceptance into service approach and artefacts
• Oversee project delivery for relevant customers

Sales

• Assume and deliver role of 'trusted advisor' for assigned customers
• Ensure all identified sales opportunities are progressed as appropriate to a member of the Sales team, Head of Delivery and Customer Experience Up to £80k | Mostly Remote | Microsoft Gold Partner Previous experience in MS Gold Partner is essential I am working closely with a Microsoft Gold Partner who is looking for a Head of Delivery and Customer Experience to oversee..., Product Delivery Manager Location: Hybrid (London / Remote UK) Department: Product numi are partnered with a UK hospitality tech company that's revolutionising the way bars, cafés, restaurants, and pubs connect with their guests. Their platform combines ordering,..., Role: Delivery Lead Location: Remote(United Kingdom) Clearance level: Transferrable SC Clearance Duration:6 months contract role We are looking for a strategic Operations Delivery Lead to manage high-impact digital and cloud-based initiatives. In this role, you will..., Customer Success Manager Location: remote (only within the UK) Salary: up to £85,000 About the role As a Customer Success Manager, you'll own a portfolio of enterprise customers and lead the full lifecycle - from onboarding and implementation through to adoption, value..., About the Role: Anglepoint is seeking an experienced Manager to oversee ITAM Program Transformation and Operations delivery across the EMEA and APAC regions. This role is responsible for delivery performance, operational excellence, and continuous improvement of..., Service Delivery Coordinator Base Salary £40k Fully Remote HQ in London The opportunity: As a Service Delivery Coordinator - you'll be joining a telecoms company responsible for next generation wireless infrastructure. You'll work in a small team and closely with the..., Initial 3-6-month contract - Interim Data Delivery Manager - Incredible opportunity with a global market leading brand. Role Summary - Lead one or more data-focussed delivery teams to ensure successful delivery of high-quality data products and services in a way that..., Role: Delivery Lead Location: Remote Type: 06 Months Contract - Inside IR35 Max Rate: 500-550 GBP Per day SC clearance is MUST An experienced delivery leader responsible for managing complex cloud and digital initiatives that support public sector transformation....

Essential

• Understanding and experience of Service Management practices is required
• At least ITIL foundation certified
• Strong service attitude and aiming to build lasting customer relationships
• Be able to identify and own the implementation of service improvement activities
• Experience of managing SLA's and KPI's
• Experience in problem management and change management
• Ability to demonstrate exceptional interpersonal skills and able to develop lasting working
• relationships with clients and colleagues
• Ability to analyse data and create reports
• Highly organised, able to plan ahead for short to long term objectives
• Understanding and experience of operating in an ISO accredited environment
• Able to achieve Security Clearance to NPPV3 and SC Levels

We are looking for candidates with experience working for service providers through system integrators and tier 1 providers to the public sector.

Dacoll Ltd. is a UK-based managed ICT services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security., ERP Implementation Planning Manager Hull Up to £60,000 + benefitsElevation Recruitment Group is delighted to be supporting a leading, forward-thinking organisation in Hull as they look to appoint an ERP Implementation Planning Manager. This is a pivotal hire within the..., HR Path Group, a global leader in HR consulting, helps clients with their HR transformation projects, covering both human and HRIS (Human Resources Information System) aspects. Our 2,500 employees are located in 28 countries. Our mission is to support our clients at every..., Lemongrass (lemongrasscloud.com) is a global leader in SAP consulting, focused on helping organizations transform their business processes through innovative solutions and technologies. With a strong commitment to customer success, Lemongrass partners with companies to..., About BDO BDO is the leading mid-tier professional services provider globally. In 2024, we recorded global revenues of over US$15 billion across our core service lines - Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing. With a worldwide community of..., Next Ventures is looking for exceptional SAP leaders to drive large-scale transformation programmes across a variety of industries. You'll work with talented teams delivering innovative, cloud-based solutions for complex, high-profile projects. Please note this is a..., Who We Are Optilogic is transforming supply chain design with AI-powered technology that's changing how enterprises make critical decisions. We've built a next-generation platform that combines agentic AI, optimization, and simulation to deliver results legacy tools simply..., ERP Implementation Planning Manager Hull Up to £60,000 + benefitsElevation Recruitment Group is delighted to be supporting a leading, forward-thinking organisation in Hull as they look to appoint an ERP Implementation Planning Manager. This is a pivotal hire within the... © 2025, Jobsora.com