Group Director of IT Service Operations
Role details
Job location
Tech stack
Job description
Deliver a fully automated, AI-assisted operational ecosystem by integrating and orchestrating our core platforms, ensuring every lead, job, invoice, and report flows seamlessly with zero manual intervention.
Responsibilities
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Architect a scalable automation layer connecting GoHighLevel, ServiceM8, Burdi, Dext, Xero, Wink Reports, Asana, SharePoint, and voice/AI systems
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Standardise and automate workflows from lead capture to financial reconciliation
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Build reliable API integrations with validation, alerting, and error-recovery logic
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Ensure clean, consistent data with a unified cross-system data model
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Implement monitoring dashboards, logging, and automation health checks
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Document processes and train internal teams for smooth handover and adoption
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Optimise system performance, margin visibility, and national partner scalability
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Requirements
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4+ years in automation engineering, systems integration, or technical architecture
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Demonstrable success delivering automation across CRM + operations + finance
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Expertise with SaaS API integrations, preferably including:
n8n, Make, Zapier, ServiceM8, GoHighLevel, Xero, field operations CRMs
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Strong understanding of data governance, authentication, and security standards
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Ability to design resilient automations with fallbacks and retry logic
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Skilled in mapping business workflows into robust technical solutions
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Excellent documentation, communication, and stakeholder engagement
Nice to Have
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Experience building multi-region infrastructure for scaling operations
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AI voice or conversational automation experience
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Knowledge of construction or field-service operational models
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Familiarity with partner/franchise network enablement
You'll Thrive Here If You
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Take ownership, enjoy autonomy, and move fast in founder-led environments
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Spot broken processes instantly and instinctively fix them
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Want to build the backbone of a business scaling from regional to national, * 3+ years' experience in operations, data analytics, or systems automation
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Skilled in workflow tools such as n8n, Zapier, Make, or similar integration platforms
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Experience connecting business tools (ServiceM8, Xero, CRMs, reporting systems)
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Strong Excel and data analysis ability - able to clean, interpret, and visualise data
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Some understanding of coding or scripting (JavaScript, Python, or VBA) to support custom automation logic
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Confident building reports in Power BI or Wink Reports
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Exceptional documentation and process-mapping skills
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Excellent communication and collaboration in hybrid / remote teams
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Thrives in a fast-moving, founder-led environment - calm under pressure and results-driven
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Benefits & conditions
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Competitive pay with performance-based bonuses
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Flexible hybrid remote working
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Career growth into Technical Lead as we expand nationally
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Impactful role shaping the future of the UK's trade industry, Flexible remote or hybrid working - work from anywhere, with regular collaboration sessions at our Bristol HQ.
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Project-based pay structure with clear deliverables and performance-linked bonuses.
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Opportunity to build recurring work as we roll out national automation projects.
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Direct access to and mentorship from Founder, Mark Parry - work side-by-side on high-impact systems that will define the next stage of MJP's growth.
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Freedom to own your outcomes - deliver, invoice, and get rewarded fast.
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Long-term potential to transition into a retainer or senior leadership role (Head of Automation) as the platform scales.
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