Transition Manager

The Transition Manager at Zensar orchestrates the end-to-end transition when our team assumes ownership of Product Development and Application Management for a client. This role ensures a smooth and risk-free handover, safeguards business continuity, and establishes a scalable, high-performing operating model that reflects Zensar's standards of excellence.

You will work closely with client leadership, incumbent teams, and delivery organization to build structure, reduce ambiguity, and accelerate readiness enabling a seamless Day 1 and a stable, high-trust partnership., 1. Transition Leadership & Governance

• Lead transition strategy, planning, milestones, KPIs, and readiness criteria.
• Establish structured governance with RAID logs, PMO cadence, and executive communication.
• Align cross-functional stakeholders and ensure contractual commitments are met.
• Represent Zensar as the transition authority and trusted advisor.

2. Knowledge Transfer Excellence

• Design and execute structured KT waves (shadow ? reverse shadow ? hands-on ? certification).
• Ensure documentation completeness across product architecture, backlog, integrations, SLAs, SOPs, and runbooks.
• Track competency readiness across onshore/offshore teams and drive capability uplift.
• Secure tool, environment, and repository access to enable seamless delivery.

3. Product & Application Landscape Assimilation

• Assess product technical architecture, release cycles, technical debt, and roadmap.
• Understand application management maturity, ticket trends, and operational workflows.
• Identify risks, dependencies, and stabilization priorities early.

4. Operating Model Setup

• Build and deploy the Target Operating Model (Agile, DevOps, ITIL blend).
• Define roles, responsibilities, RACIs, workflows, escalation paths, and communication channels.
• Ensure shift schedules, global delivery coverage, and support processes are in place.
• Partner with Service Delivery Leads to establish runbooks for Day 1 readiness.

5. Risk, Issue & Change Management

• Proactively identify risks and implement mitigation strategies.
• Navigate change impacts across client teams, incumbent vendors, and Zensar teams.
• Maintain transparent communication with leadership and manage escalations calmly and decisively.
• Lead hypercare planning and ensure post-transition stabilization.

6. Relationship & Communication Management

• Serve as the primary transition contact for both Zensar and client stakeholders.
• Build trust through structured communication, timely updates, and crisp leadership briefings.
• Drive cross-team coordination across engineering, product, QA, DevOps, support, and PMO.

7. Service Readiness & Acceptance

• Validate readiness across people, process, tools, and governance.
• Ensure product teams and support teams are fully capable of independent delivery.
• Facilitate Service Acceptance and oversee transition closure with clear success metrics.

• 8-12+ years in transition management, program management, or service delivery.
• Demonstrated experience transitioning Product Development and Application Management work.
• Strong grounding in Agile, DevOps, SDLC, ITIL, and global delivery models.
• Proven ability to lead large-scale KT programs across distributed teams.
• Exceptional communication, facilitation, and stakeholder management.

Preferred

• Experience in SaaS, cloud engineering, enterprise product ecosystems, or multi-vendor environments.
• Certifications: PMP, ITIL, CSM/CSPO, SAFe, or equivalent.
• Familiarity with tools such as JIRA, Confluence, ServiceNow, Azure DevOps, Planview, Git, CI/CD pipelines.

Zensar, a subsidiary of RPG Group, is a technology consulting and services company. We conceptualize, design, engineer, market, and manage digital products and experiences for high-growth companies. Over 145+ leading global enterprises depend on our expertise to be more disruptive, agile, and competitive. We have over 11,500+ employees across 30+ locations, including Pune (headquarters), US, SA, UK, and Singapore, Germany, Poland, Switzerland, Netherlands, Portugal. In the UK and Europe our offices are present in Reading & London , employee count 500, clients 25+, industries HTM, CS, BFSI, Govt bodies. Our Expertise We take an experience-led approach to all business needs, helping us serve our clients and meet their customer needs across the digital spectrum. We work with our clients to refine their strategic ambitions and exceed delivery. Our work covers design, engineering, data, infrastructure, and cloud and is complemented by our partnerships with leading and niche software and platform providers. Achieving client success since 2001 In Europe, we pride ourselves on our experience-led everything approach to tackling clients' challenges. This approach has helped us transform energy majors, renowned banks, and leading educational institutions. We succeed, above all, because we genuinely care about our clients and their customers. Our relationships are the most important thing to our business. If you want to deliver great work, here's the place to do it. Foolproof, a Zensar Company, won the Digital Agency of the Year Award and Design Agency of the Year Award 2022. Foolproof, a Zensar company, was named one of the #BIMA10 by the British Interactive Media Association for its work with One Shot Immersive.