IT Service Desk Engineer - 6 months - Inside IR35

• Provide 1st line support for all employees EMEA
• Act as the point of contact for Incidents and Service-Requests for users
• Answer all calls, emails, and walk-ups at the Tech-bar and Service Desk
• Manage on/off-boarding processes for employees
• Hardware Asset Management - Input, update, decommission assets in HAM, following all asset management processes and procedures

The ideal candidate will have a positive approach to work, asking questions and eager to learn with excellent customer service skills., * 2-6 year's experience in a Service Desk / IT Support role

• ServiceNow experience on a busy Service Desk
• Experience with laptop builds and a good understanding of the Hardware Asset Management Lifecycle within ServiceNow
• Excellent customer service skills

Desirable Experience

• ITIL, Mac, and Windows 11 support experience

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.