Helpdesk Technician

• You will work in a collaborative customer service team who work across VoIP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally and efficiently
• Handling inbound calls, payment calls, and general enquiries
• Processing new orders (telephone numbers, websites, broadband, etc.)
• Setting up call diverts and reinstating services
• Liaising with suppliers and keeping customers updated
• Spotting opportunities to enhance the customer experience
• Managing cancellations with care and accuracy

• Previous customer service experience (essential)
• Friendly, professional telephone manner
• Strong IT skills (Microsoft Word, Excel, must be able to do basic formulas)
• Excellent attention to detail and ability to follow processes
• Calm and professional approach, even under pressure
• A self-starter who is always looking to improve, * Customer Service
• Customer Support
• Helpdesk
• Technical Support

• 25 days' holiday plus bank holidays
• Company pension scheme
• Free on-site parking
• Regular company events, team incentives and recognition
• Supportive team environment with clear career progression

We are seeking a Helpdesk Technician to work for an innovative technology services provider supporting more than 8,000 clients across telecoms and media services, with specialisms in website design, SEO, PPC, and virtual number/VoIP solutions. Based in their new Eastleigh office, a team of 40 professionals is driving an ambitious digital transformation to modernise internal processes and enhance their product portfolio. Following a recent partnership with a private equity firm, they are targeting significant growth over the next 3-4 years.