Learning Technology Support Officer

We are seeking a proactive and detail-oriented Learning Technology Support Officer (Grade 5) to join our iTEL Hub team. This role provides essential operational and administrative support for TEL systems and services, including first-line Virtual Learning Environment (Moodle) support, scheduling and managing learning resources rollover activities, coordinating digital education and teaching training events, and maintaining accurate documentation. The postholder will assist in producing and supporting digital learning solutions, contribute to content development, and help deliver TEL projects. They will also provide guidance and training on the use of digital technologies, ensuring compliance with data protection, accessibility, and copyright standards.

Working closely with the iTEL Hub team, academic staff, and professional services colleagues, the LTSO plays a key role in enabling online, blended, and distance learning programmes. This is an excellent opportunity for someone with strong organisational skills who is considering a career in educational technology or digital education.

At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance.

This is a full time (35 hours per week), and you will be offered an indefinite contract, We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our 'How we Recruit' pages.

To be successful in this role, we are looking for candidates to have the following skills and experience, 1. Degree-level qualification or equivalent experience

2. Efficiency in handling e-learning support queries
3. Some experience providing administrative support in an education context
4. Proficiency in MS Office 365 applications and ICT skills (file conversion, transcript editing, proof-reading)
5. Ability to work independently and on own initiative to fulfill general administrative responsibilities
6. Ability to prepare reports and present data clearly
7. Dynamic and dependable team player contributing to project outputs
8. Some knowledge of developing interactive digital learning resources

Desirable criteria

1. Experience in e-learning/educational technology with understanding of HE context
2. Skills in developing educational resources and supporting TEL projects
3. Experience using technologies such as Moodle and web conferencing tools (MSTeams)

King's College London is a world-leading university dedicated to delivering excellence in education and research. The Faculty of Dentistry, Oral & Craniofacial Sciences is internationally renowned for its innovative teaching and cutting-edge research. Our iTEL Hub supports the integration of digital education and technology-enhanced learning (TEL) across the faculty and collaborates with the Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care to deliver outstanding digital learning experiences., King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff. King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King's was ranked 6th nationally in the 'power' ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King's was deemed 'world-leading' or 'internationally excellent' (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million. King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar. King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit: www.kingshealthpartners.org.