Software Engineer

Our Primary function of this role is to provide software solution engineering capability in the evolution and ongoing management of the Broadband Authentication & Data platforms, working closely with key stakeholders across BT to deliver the best experience for our customers.

The Broadband Data and Authentication Team bring together Design, Development & Test to maintain secure platforms whilst developing features and products for our customer facing units. We work in an Agile/Scrum model as part of the Broadband ISP Tribe, working closely with our technical services colleagues positioning us to exploit the best of SRE/DevOps practices.

Our Broadband Authentication Platforms and infrastructure are classified as national critical infrastructure, underpinning services for ~10 million customers, enabling them to connect to their Broadband and hybrid products and services. The service data our platforms generate supports many activities such as cyber defence, capacity and network management, Quality of Service analysis and more!

We are transforming our platforms to ensure we make the best use of the latest cloud technologies putting automation and data at the heart of everything we do.

What you'll be doing

• Engineering Strategy: Lead the execution of the engineering strategy, ensuring high-quality, on-time, and on-budget deliveries, and implement metrics for measurability and predictability.
• Technical Leadership: Make complex technical decisions, select technologies, and design architectures for high-performance products, balancing short-term impact with long-term transformation.
• Technical Roadmap: Contribute to the development of an ambitious technical roadmap aligning with business needs, engineering goals, and partner requirements.
• Innovative Problem Solving: Resolve complex and strategic issues using advanced technical knowledge, developing bespoke solutions, especially in untested technologies or products with large-scale impact.
• Operational Excellence: Lead engineering and operational excellence initiatives, establishing metrics and processes for regular assessment and improvement.
• Engineering Culture: Foster an engineering culture that promotes innovation, creativity, predictability, and reliability in product development.
• Code Development: Write, test, and review code, addressing complex aspects independently, and communicate effectively with engineering professionals.
• Mentorship: Mentor other software engineers, sharing technical knowledge and contributing to team improvement.
• Technology Trends: Champion emerging trends and changes in software engineering, continuously sharing knowledge with the team.
• Agile Leadership: Drive efficiency and delivery focus by coaching teams using various tools and agile methodologies
• Stakeholder Management: Directly impact customers by managing critical projects, stakeholder relationships, and expectations.
• Team Wellbeing: Actively contribute to the overall culture and well-being of the teams.

• Proven experience in Software Solution Development preferably in Ruby, Python or Java (open to any other languages if willing to learn).
• Hands-on experience in full-stack software development and DevOps.
• Lead end-to-end technical delivery of large complex projects with multiple internal and external stakeholders, identifying dependencies, risks, issues, costs, and providing accurate reporting.
• Understanding of CI/CD concepts with experience in automated pipelines and platforms testing across development environments.
• Solid knowledge of test design techniques, debugging, and root cause analysis.
• Proven experience in automated testing of web and backend applications.
• Experience working with Cloud technologies and providers.
• Proficiency in Infrastructure as Code (IaC) tools and technologies.
• Proven track record of resolving complex and strategic issues using advanced technical knowledge.
• Effective stakeholder management skills.
• Demonstrated leadership abilities, including mentoring junior software engineers.

NICE TO HAVE (not essential)

• Experience in building, maintaining and orchestrating docker containers with docker-compose, Kubernetes.
• Experience of Test-Driven Development (TDD) and Behavior-Driven Development (BDD).
• Proficiency with Robot Framework, Playwright, Selenium, or similar tools.
• Experience with AWS or GCP.
• OpenStack ecosystem.
• ELK Stack and Kafka.
• Monitoring tools like Monit, Telegraf, Prometheus etc.
• Database skills - relational DBs, SQL, Oracle.

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Life Assurance Cover
• Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes