Interaction Designer
Role details
Job location
Tech stack
Job description
We're looking for an Interaction Designer to join our multidisciplinary team designing and delivering innovative, user-centred digital public services for Government and Private Sector clients., * Designs simple, intuitive, and accessible digital services that meet user needs and business objectives.
- Takes an end-to-end view of services, creating effective, user-centred interactions across channels.
- Participates in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements.
- Rapidly prototypes and tests designs using a range of methods, including paper, digital, and code-based prototypes (e.g GOV.UK Prototype Kit).
- Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes.
- Facilitates workshops, co-design sessions, and user testing to explore problems, generate ideas, and validate solutions.
- Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services.
- Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base.
- Ensures high standards of usability, accessibility, and inclusivity, in line with WCAG and GOV.UK design guidelines.
- Contributes to design standards and design systems, maintaining consistency across services and interfaces.
- Supports service transformation by improving the efficiency, speed, and usability of public services.
- Demonstrates practical experience of working to the Government Service Standard.
Communication and productivity
- Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels.
- Strong technical literacy, able to understand high-level technical processes, constraints, and concepts.
- Recognises and works within project constraints, supporting teams to deliver value to clients and users.
- Supports and coaches teams and stakeholders in user-centred design and agile ways of working.
- Contributes to internal culture, tools, processes, and capability development.
Company development
- Contributes to the development of the Design practice and the Interaction Design community of practice
- Mentors, coaches, supports and manages colleagues
- Supports thought leadership, case studies, and insights showcasing interaction design expertise
- Contributes to client proposals and presentations to help win new projects.
The ideal candidate will share our values and ways of working. As your career progresses, you can expect to work across all stages of the development lifecycle, from strategy to implementation, and take assignments across different sectors. This provides a broad base of experience for building an outstanding career.
Candidates should be open to working in different locations for different clients. While most work is remote, candidates should be happy to meet in our London office and travel as client needs dictate.
Requirements
You'll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human-centred experiences.
We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their 'T-shaped' skills and is not afraid to take on new challenges.
Benefits & conditions
- Competitive Salary
- Bonus Scheme
- Private Healthcare Insurance
- 25 Days Annual Leave + Bank Holidays
- Up to 10 days allocated for development training per year
- Enhanced Parental Leave
- Paid Fertility Leave (5 Days)
- Statutory & Contributory Pension
- EAP with Help@Hand
- Gym Membership Benefits
- Flexible Working
- Annual Away Days/Company Socials
