UX Consultant

We're looking for a UX consultant to join our multidisciplinary team designing and delivering innovative, user-centred digital products and public services for Government and Private Sector clients., * Designs simple, intuitive, and accessible digital services and content that meet user needs and business objectives.

• Takes an end-to-end view of services, creating effective, user-centred interactions and content across channels.

• Writes, edits, and iterates content to meet user needs, including pair-writing with colleagues or stakeholders.

• Devises and tests different content formats (ux microcopy, forms, guidance, emails, notifications) tailored to user needs and context.

• Rapidly prototypes, tests, and iterates both content and interaction solutions using a range of techniques, including paper, digital, and code-based prototypes (e.g., GOV.UK Prototype Kit).

• Produces clear artefacts such as user flows, scenarios, wireframes, journey maps, interaction designs, content drafts, and prototypes.

• Facilitates workshops, co-design sessions, and user testing to explore problems, generate ideas, and validate solutions.

• Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders.

• Guides and influences senior stakeholders to make user-centred decisions, using research, testing, and evidence from both content and interaction perspectives.

• Iterates content and interaction design to be usable by all, based on user feedback, usability testing, analytics, and service data.

• Ensures high standards of usability, accessibility, inclusivity, content comprehension and plain language, in line with WCAG and GOV.UK design and style standards.

• Contributes to design systems, content guidelines and interaction standards, maintaining consistency across services and interfaces. Supports service transformation, improving the efficiency, speed, and usability of digital services.

• Demonstrates practical experience of working to the Government Service Standard.

Communication and productivity

• Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels.
• Strong technical literacy, able to understand high-level technical processes, constraints, and concepts.
• Recognises and works within project constraints, supporting teams to deliver value to clients and users.
• Supports and coaches teams and stakeholders in user-centred design, content design, and agile ways of working.
• Contributes to internal culture, tools, processes, and capability development.

Company development

• Contributes to the development of the Design practice and community
• Supports thought leadership, case studies, and insights showcasing expertise in both content and interaction design.
• Mentors, coaches, supports and manages colleagues
• Contributes to client proposals and presentations to help win new projects.

The ideal candidate will share our values and ways of working. As your career progresses, you can expect to work across all stages of the development lifecycle, from strategy to implementation, and take assignments across different sectors. This provides a broad base of experience for building an outstanding career.

Candidates should be open to working in different locations for different clients. While most work is remote, candidates should be happy to meet in our London office and travel as client needs dictate.

You'll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human-centred experiences.

We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their 'T-shaped' skills and is not afraid to take on new challenges. Skills and experience requiredResearch and analysis

• Ability to map, manage, and engage with different stakeholder groups.
• Ability to carry out user research across internal and external user groups, utilising different research methods as appropriate to the situation to elicit needs and feedback.
• Ability to analyse qualitative and quantitative forms of data and communicate insights concisely to engage stakeholder buy-in to data-informed decisions.
• Ability to define key metrics and measurements to evaluate the impact of products and services and to support product owners in using this data to iterate and improve the user experience.

• Competitive Salary
• Bonus Scheme
• Private Healthcare Insurance
• 25 Days Annual Leave + Bank Holidays
• Up to 10 days allocated for development training per year
• Enhanced Parental Leave
• Paid Fertility Leave (5 Days)
• Statutory & Contributory Pension
• EAP with Help@Hand
• Gym Membership Benefits
• Flexible Working
• Annual Away Days/Company Socials

Solirius Reply, part of the Reply Group, delivers technical consultancy and application delivery to our clients in order to solve real world problems and allow our clients to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses in order to provide a bespoke service, allowing us to truly understand our clients' needs. It is this close collaboration with our clients that has enabled us to grow rapidly in recent years and will drive our ambitious future growth plans. We currently have over 300 consultants working with a variety of key clients from both the public and private sectors such as the Ministry of Justice, Department for Education, FCDOS, UEFA, International Olympic Committee and Mercedes Benz; with plans to increase our client base further in the near future. We operate as a flat organisation and believe in trusting and supporting our team to operate independently. We pride ourselves on being specialists at what we do, making the most of our consultants' expertise in their fields in order to provide a best-in-class service to our clients. All our consultants have the opportunity to work on a range of different projects, providing a broad range of knowledge on which to develop their careers and progress in the direction they choose.users can all benefit.