Production Support Analyst

BGC Partners

Charing Cross, United Kingdom

5 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Compensation

£ 66K

Charing Cross, United Kingdom

Algorithmic Trading

Disaster Recovery

Financial Information EXchange

HP SiteScope

Shell

Release Management

SQL Databases

Grafana

Information Technology

OpenText

Low Latency

Splunk

Provide front office aligned production support for DMA and algorithmic trading platforms.
Troubleshoot and resolve issues related to FIX protocol connectivity, order routing, drop copy, and post-trade workflows.
Monitor order flow for rejects and failures, proactively identifying and resolving issues.
Support and monitor market data feeds to maintain accuracy and performance.
Collaborate with sales, traders, and execution desks to resolve production issues and trading queries.
Support EMS/OMS platforms and ensure smooth integration with middle-office and back-office systems.
Partner with middle office on allocations, booking, and reconciliations.
Leverage observability and monitoring tools (Grafana, Splunk, OpenText/SiteScope/OBM) for proactive issue detection and notifications.
Work with vendors on production support for OMS/EMS, FIX mapping/routing, market data, and execution connectivity.
Able to take lead in incident root cause analysis and drive long-term stability improvements.
Participate in change and release management, including exchange/venue upgrades, vendor releases, and platform rollouts.
Contribute to Business Continuity Planning (BCP) by taking part in Disaster Recovery (DR) tests and industry-wide SIFMA BCP exercises.

Strong knowledge of the FIX protocol and order lifecycle (equities/Fixed Income/FX).
Experience in front-office trading support, with direct interaction with traders/sales.
Strong background with EMS/OMS platforms (Raptor, Fidessa, Flex Trade, Bloomberg EMSX, etc.).
Hands-on experience with market data feeds (Bloomberg, PICO, Refinitiv, exchange feeds, etc.).
Familiarity with middle-office workflows (allocations, booking, reconciliations).
Proficiency with observability tools (Grafana, Splunk, OpenText/SiteScope/OBM).
Good communication, problem-solving, and troubleshooting skills in low-latency, high-volume trading environments.
Unix Shell Scripting knowledge and SQL is a plus., * Bachelor's degree in Computer Science, Engineering, Finance, or related discipline.
2-5 years of equities trading support experience.
Exposure to DMA, DSA, SOR, Algo Trading strategies.
Familiarity with global exchange protocols and regulations (Reg NMS, CAT, MiFID II etc.).