IT Support Engineer

My Customer is hiring an experienced IT Support Engineer to provide onsite 1st and 2nd line support to end-users across a busy and varied technical environment. You'll also be involved in infrastructure, network, and security support activities, with guidance from remote teams., * Deliver hands-on 1st/2nd Line support to staff, resolving hardware, software, and network issues.

• Troubleshoot and resolve incidents using an ITSM platform (Freshservice preferred, but experience with ServiceNow, Jira, or similar is also welcome).
• Set up and support new starters including workstation prep, user access, and onboarding assistance.
• Perform Windows OS troubleshooting, desktop/laptop imaging, and hardware deployment.
• Manage user accounts and permissions through Office 365 and Active Directory.
• Configure AV equipment and ensure meeting rooms are tech-ready.
• Provide basic LAN/WLAN network troubleshooting and support.
• Assist with infrastructure and security tasks in collaboration with remote teams.

• Proven experience in a similar IT support role (1st/2nd Line).
• Strong troubleshooting and customer service skills.
• Familiarity with laptop builds, Windows OS, and peripheral support.
• Solid experience with Office 365 and Active Directory.
• Exposure to infrastructure/security and networking tasks is a bonus.
• A proactive and reliable team player who thrives in an onsite support environment.

At VIQU IT, we're focused on bringing a knowledgeable and honest approach to IT recruitment, devoting ourselves to improving quality of life for our candidates through excellent IT job opportunities, our clients with high-quality customer service, and our team through continual support and training. As an IT recruitment agency based in Birmingham and Southampton, our recruitment team works with everyone from global conglomerates to innovative SMEs across the UK and beyond, meaning whether you are a seasoned IT contractor or you are in search of your next permanent job, we will be able to support you through the job process. VIQU IT's Specialisms Our wide array of clients and key accounts in the public and private sector, means that we work across the IT spectrum.