Network Operations Manager

Do you want to play a pivotal role in delivering some of the country's most important tech projects? We're recruiting innovative, curious, and enthusiastic digital specialists who want to be part of our huge transformation.

DWP Digital improves user experiences for the Department for Work and Pensions' customers and colleagues. The services we build are used by millions of people to access the support that they need at different times of their lives.

Own Your Career

The large-scale digital transformation we're undergoing requires a wide range of skills. That's why we have over 5,000 experts working on a variety of important projects, and why we're recruiting even more.

We need people with experience in engineering, data, product design, architecture and much more. Opportunities to work with us range from early talent and apprenticeships that will enable you to grow with DWP Digital, all the way up to senior roles that will allow you to shape the future direction of the organisation. Our dedication to development means you will have ample opportunity to learn and thrive at the cutting-edge of the industry., In 2022, our award highlights include our API Integration team being awarded Kong's Top Public Sector Innovation Award and the Red Hat Innovation Award. We also won the Organisational Exit from the Pandemic category at the UK IT Industry Awards and were highly commended for Digital Transformation Project of the Year. At the Civil Service Awards, we won Best Use of Data and Technology and won the cross-government award One Civil Service for collaborating on issuing cost of living payments.

• Experience of problem-solving, analytical skills, with the ability to think critically, creatively, and independently to solve issues.
• Excellent planning and implementation methodology.
• Experience of ITSM processes.
• Experience of and understanding of Network infra in Wifi, DC On-prem, Cloud (AWS/Azure/OCI), Next Generation Firewall, Load-balancing, and PKI technologies as well as experience with either Aruba Wifi/Clearpass or Spine and Leaf topologies/DC-VXLAN (Preferably Arista).
• Experience with network monitoring and analysis tooling.

You and your role:

We're rolling out new projects in Wi-Fi, datacentres and cloud and we need engineers who love getting stuck into tech and making things better. You'll help keep our legacy infrastructure stable while driving improvements across modern platforms.

Expect hands-on work with incident support, BAU tasks and network monitoring tools like Wireshark and NetScout. If you know your way around Aruba Wi-Fi, Arista networks, cloud platforms, firewalls and load balancers you'll feel right at home.

Bonus points if you've played with automation tools like Terraform, Ansible or Python but if not, we'll help you get there.

Pay up to £52,442 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance., Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £52,442.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £12,000 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Join our Network Service Operations team as Network Engineer in the next step to transform the DWPs datacentre and remote site network infrastructure into leading edge technologies. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us., DWP Digital is a growing community of nearly 5,000 digital experts leading the transformation of the UK's largest government department - the Department for Work and Pensions (DWP)., However, we also recognise that a healthy work-life balance is important. That's why we've embraced a hybrid working approach that allows DWP Digital employees to spend up to 60% of their week working from home.