PCN Operations Manager

As PCN Operations Manager, you will play a key role in overseeing PCN operations, supporting practices, and leading staff teams to deliver efficient, patient-centred services across Rushcliffe.

About the Role

As PCN Operations Manager, you will lead and manage PCN staff teams, including Care Coordinators, ensuring clear objectives, supportive supervision, and high performance.

Oversee recruitment, induction, training, and ongoing development of PCN staff.

Conduct regular 1:1s, appraisals, and performance reviews, and address workforce or performance issues proactively.

Provide on-site management support within one of the Rushcliffe practices for 23 days per week, contributing to the smooth running of practice operations and working closely with the practice team., Support complaints handling at both practice and PCN level, ensuring timely investigation, effective communication, and implementation of learning to improve patient experience.

Oversee the operational delivery of PCN services across all Rushcliffe practices, including Care Coordination, Mental Health Practitioners, spirometry services, and other PCN-funded or commissioned services, ensuring effective workflows and high standards of patient care.

Co-ordinate and oversee the operational delivery of the Spring and Autumn/Winter COVID vaccination campaigns, ensuring effective planning, staffing, and delivery across the network.

Work in partnership with the PCN Service Manager to plan, implement, and evaluate service developments, including Enhanced Access and other commissioned services.

Resolve operational challenges, implement improvements, and ensure services run efficiently and safely.

Liaise with internal and external stakeholders to support collaborative and consistent service delivery.

Ensure compliance with PCN contractual requirements, local policies, and best practice standards.

Lead and facilitate PCN forums and networks to share best practice, learning, and operational consistency across the network, engaging Team Leads, secretaries, reception teams, and other staff groups.

PartnersHealth is seeking a highly motivated, organised, and forward-thinking individual with a passion for delivering high-quality patient services to join our team as a Primary Care Network (PCN) Operations Manager. This role offers an excellent opportunity for an experienced professional to lead and develop PCN services while also providing hands-on management support within one of our Rushcliffe practices for part of the working week., Proven staff management or operational leadership experience, ideally in a healthcare environment

Demonstrated ability to manage, motivate, and support diverse staff teams

Strong organisational, communication, and problem-solving skills

Excellent IT literacy (Microsoft Office essential; SystmOne desirable)

Ability to prioritise, work independently, and adapt to changing operational demands

Experience working in General Practice, Primary Care Networks, or other primary care settings

Full UK Driving Licence and access to a vehicle

Desirable

Leadership or management qualification

Understanding of clinical audits, QOF, PCN DES requirements, and IIF indicators