IT Service Desk Manager (Home-based-UK)

The IT Service Desk Manager will ensure the delivery of high-quality technical support to end users, managing team performance and driving continuous improvement initiatives.

What you will be doing:

In this role, you will be ensuring the delivery of exceptional IT support to end users and driving continuous improvement. Overseeing the day-to-day management of the Service Desk team, you'll enable incidents and service requests to be resolved efficiently, and escalations to be handled promptly. You'll play a key part in monitoring performance metrics, implementing best practices, and aligning processes with organisational goals.

As a strong leader, you will manage team resources, mentor staff, and foster a collaborative, customer-focused environment. With a keen eye for improvement, you'll analyse trends, implement long-term solutions, and drive initiatives such as automation and self-service tools.

What we are looking for:

The Service Desk Manager will ensure the delivery of high-quality technical support to end users, managing team performance and driving continuous improvement initiatives.

You will have proven experience in managing an IT Service Desk or similar technical support function. Strong leadership and people management skills, with the ability to motivate and develop a team are essential for this role along with excellent troubleshooting and problem-solving abilities, with a focus on delivering user-centric solutions. You will be familiar with ITIL principles and service management frameworks and be proficient with IT service management tools (e.g., ServiceNow, Jira, Zendesk).

You will have strong organisational and time management skills, with the ability to prioritise and handle multiple tasks simultaneously along with excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.

An ITIL Certification (V3 Foundation or higher) is required for this role., Working from abroad is not allowed and will not be considered for this role. Applicants must ensure they are able to legally work and reside in the UK, and must be available to work during UK working hours.

We are offering a salary up to £45,000 per annum depending on expeirence and qualifications

Company Benefits

We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. Our current benefits package is:

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Cycle to work scheme
• Health cashback plan

We value the people who work with us and our rewards package is reviewed regularly to reflect this. Our current benefits package is:

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Health cashback plan

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees., Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives. With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce. We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference. At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond. If you're ready to make a meaningful impact in the field of health and wellbeing, we'd love to hear from you. Together, we can build healthier futures. Health Partners are a proud member of the Disability Confident employer scheme Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you. We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds. Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.