1st Line Support

• 1st Line / Service Desk Support - in a Windows / Microsoft environment.
• Windows 10/ Windows 11
• Microsoft 365
• Exchange
• Azure
• Outlook
• MS Teams
• Active Directory
• Telephony support
• Triaging tickets and escalating to relevant teams where necessary
• Using ServiceNow ticketing system
• Mix of remote & deskside support - including working on a tech bar
• Good customer service skills
• Experience with iManage or Bomgar (desirable)

This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.

At VIQU IT, we're focused on bringing a knowledgeable and honest approach to IT recruitment, devoting ourselves to improving quality of life for our candidates through excellent IT job opportunities, our clients with high-quality customer service, and our team through continual support and training. As an IT recruitment agency based in Birmingham and Southampton, our recruitment team works with everyone from global conglomerates to innovative SMEs across the UK and beyond, meaning whether you are a seasoned IT contractor or you are in search of your next permanent job, we will be able to support you through the job process. VIQU IT's Specialisms Our wide array of clients and key accounts in the public and private sector, means that we work across the IT spectrum.