IT Engineer

We're looking for a motivated macOS focused IT Support Specialist who thrives in a dynamic modern MSP environment and enjoys helping clients make the most of their technology. You'll work with a mix of macOS and Windows systems, providing both remote and on-site support while developing your technical skills and contributing to exciting projects. What You'll Be Doing As part of the technical support team, you'll be one of the first points of contact for clients who need help with their IT systems. Your role will include:

• Providing responsive 1st and 2nd line support across macOS and some Windows environments via phone, email, and remote tools.
• Managing and resolving issues with networks, software, and hardware efficiently and professionally.
• Setting up and configuring desktops, laptops, and software for end users.
• Visiting client sites to deliver hands-on troubleshooting and maintenance.
• Taking part in IT projects such as installations, migrations, and upgrades.
• Documenting all work accurately within the ticketing system and knowledge base.
• Collaborating with other technicians within a small close-knit, friendly tteam to resolve complex issues and deliver high-quality service.
• Continuously learning new tools, systems, and processes to keep your technical edge sharp.

• Around 2+ years' experience in a technical support or helpdesk role.

• Confident supporting both macOS

• Ideally some Windows support experience also

• Strong troubleshooting skills covering hardware, software, and network issues.

• MDM solutions

• Synology

• Cisco Meraki

• Practical knowledge of Microsoft 365 or Google Workspace administration.

• Basic networking and firewalls - (TCP/IP, DNS, DHCP) Desirable Skills:

• Familiarity with network infrastructure (firewalls, switches, access points).

• Ability to write clear, concise technical documentation. You'll Fit Right In If You're:

• Customer-focused: You communicate clearly and calmly, no matter who's on the other end of the call.

• Professional and reliable: You take pride in your work and how you represent the company.

• Detail-driven: You enjoy finding the root cause of issues and getting things right the first time.

• Curious and eager to learn: You keep up with new technologies and enjoy sharing your knowledge.

• Collaborative: You're always ready to help your teammates and celebrate shared success.

• Comfortable communicator: relaxed and communicative within sociable media type environments

• Salary: £34,000-£38,000 (depending on experience)
• Bonus: Annual discretionary performance bonus
• Holidays: 28 days (including bank holidays) + an extra much extended break over Christmas and New Year
• Flexibility: A relaxed approach to getting the work done which is built on solid foundations of mutual trust and respect
• Support and Growth: A supportive, growth-oriented team environment with real opportunities to advance your skills and career.