Security Operations Centre Lead

We are looking for an experienced and highly capable SOC Lead to manage the Security Operations Centre (SOC) based in Basingstoke. As the first point of contact for all physical security emergency escalations across the VE region, you and your team will play a critical role in safeguarding people, assets and operations.

This is a senior operational role requiring calm leadership, sound judgement, and the ability to take ownership of complex incidents in a fast-paced, highly regulated environment. You will lead by example, making timely decisions, ensuring accurate escalation, and seeing incidents through from initial alarm activation to resolution and closure.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing - Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Cycle to Work scheme

Main Responsibilities

• Lead and manage the VE Security Operations Centre on a 24/7 shift rotation, acting as the first point of contact for all physical security emergency escalations
• Take ownership of incidents from initial alarm activation through to investigation, escalation and closure
• Make timely, well-judged decisions under pressure, ensuring accurate escalation and clear communication to stakeholders
• Ensure all actions and decisions are fully documented within command logs, maintaining a clear audit trail
• Mentor, support and develop SOC Response Officers, embedding a culture of ownership, accountability and continuous improvement
• Analyse alarm and incident data to identify trends, reduce reoccurrence and improve system efficiency
• Maintain strong working relationships with VE customers and key stakeholders, building trust and long-term partnerships
• Drive improvements to SOC policies, processes and procedures, ensuring alignment with client Guarding Standards

Do you have experience in SIEM?, * Experience working in or managing a UK Emergency Services Control Room / Control Centre environment

• Proven leadership experience managing teams and stakeholders during high-pressure incidents
• Strong incident and crisis management capability, including multi-agency coordination
• Sound knowledge of Business Continuity, Disaster Recovery and organisational resilience
• Experience working in a highly regulated, data-driven environment, including audit and compliance (e.g. ISO 27001)
• Strong understanding and hands-on experience with security systems including IDS, IPS and SIEM tools
• Excellent verbal and written communication skills with the ability to produce clear, concise reports
• Proven analytical skills, including experience using data analysis tools such as Power BI (or equivalent)

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace. Internal Applicants At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge   You must create an Indeed account before continuing to the company website to apply