IT Support Technician

As an IT Support Technician, you'll be the first point of contact for technical support queries, ensuring smooth day-to-day operations for our clients and internal systems. You'll troubleshoot hardware and software issues, provide remote and on-site support, and contribute to ongoing IT projects., · Provide 1st and 2nd line technical support to end users

· Diagnose and resolve hardware, software, and network issues

· Install, configure, and maintain IT equipment and systems

· Maintain accurate documentation of support requests and resolutions

· Assist with IT infrastructure upgrades and deployments

· Ensure security and data protection protocols are followed

Do you have a valid Driving Licence license?, Do you have experience in Windows?, Do you have a GCSE?, · Proven experience in an IT support role

· Strong knowledge of Windows OS, Microsoft 365, and networking fundamentals

· Excellent problem-solving and communication skills

· Ability to work independently and as part of a team

· Relevant IT certifications (e.g., CompTIA A+, Microsoft, Cisco) are a plus, * GCSE or equivalent (required), * Technical support: 3 years (required)

• Customer service: 1 year (preferred)

• Additional leave
• Company pension
• Free parking
• On-site parking
• Private medical insurance

At Fox Information Technology Ltd, we're passionate about delivering reliable, forward-thinking IT solutions to our clients. As we continue to grow, we're looking for a proactive and customer-focused IT Support Technician to join our team and help us maintain our reputation for excellence.