2nd Line Technical Support Engineer

• To get acquainted with the general structure of the Company and understand the way the business functions.
• Provide 2nd line "deskside" technical support to customers on a variety of devices, systems, and technologies, with elements of 1st line support also required via a "Tech Hub" facility.
• Perform visits to sites throughout mainland UK to resolve technical issues and ensure end user satisfaction levels remain high
• Support with the client requirements to refresh existing Windows 7 devices with Windows 10 devices across various sites, including build, set-up and decommission of kit
• Provide onsite network support and troubleshooting under the guidance of the network manager
• Manage the incident and request queues for EUC, sharing workload amongst the team.
• Create and maintain high quality technical documentation and provide accurate customer specific reports.
• Assist with asset management of client estate, including allocation and reassignment of end-user laptops and support with regular stock check duties.

As a 2nd Line Technical Support Engineer, you will be an integral part of a specialist technical team, personally responsible for delivering key elements of a managed support service for a high-profile client. The role will provide an opportunity to build on your strong technical background and to obtain practical experience of innovative IT solutions and services.

At Spherica, we believe that a connected team is a successful team, we're proud to champion a truly Modern Workplace where technology, innovation, and collaboration come together to create an environment that works for everyone. We're passionate about transformation and encourage our people to challenge the status quo bringing forward ideas that align with our automation-first mindset. By applying the same forward-thinking solutions, we offer our clients to our internal processes, we create a workplace that's not only modern but continuously evolving.

As a growing business, we're mindful of how we invest in our people. While we may not match the scale of larger organisations, our benefits package is thoughtfully designed to offer real value focusing on what matters most to our team. We prioritise wellbeing, and personal development, and regularly review our offerings to ensure they remain relevant. At Spherica, every benefit is chosen with care, reflecting our commitment to creating a rewarding and supportive workplace where individuals feel seen, heard, and appreciated. Our current benefits package is:

• 22 days holiday basic
• Additional birthday day off
• Additional holiday day for each service year after year 2, up to 30 days
• £20 Birthday Voucher
• Purchase of additional pension contributions (salary sacrifice)
• Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply)
• Expensed eye tests
• Expensed flu vaccinations for onsite workers
• Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave.
• Enhanced Paternity Pay
• Enhanced Maternity Pay - with 2 years' service

We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities. As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working. This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.