Salesforce CRM Manager

Own and optimise the Salesforce system (Sales Cloud). Collaborate with external consultants and internal teams to deliver an ambitious programme of transformation projects. Lead on configuration, workflows, validation rules, and automation. Ensure data integrity and GDPR compliance. Translate technical requirements into clear, actionable plans for non-technical stakeholders. Support users to embed Salesforce into their everyday practice. Deliver training and onboarding for new starters; create training materials. Manage external Salesforce agency and supplier relationships. Oversee system integrations with third-party tools (Zapier, Stripe, WP Forms). Document processes and maintain system health. Proactively drive continuous improvement

Salesforce Administrator certification At least 3 years' experience as a Salesforce Administrator with strong hands-on configuration skills. Proven experience using Sales Cloud (workflows, flows, validation rules, profiles and permissions). Strong project management experience. Robust understanding of GDPR. Experience training non-technical staff. Excellent interpersonal skills and ability to translate technical concepts clearly. Ability to inspire and motivate others to use Salesforce effectively.

Desirable Additional Salesforce certifications Change management experience in a small organisation. Experience managing supplier relationships and contracts. Experience documenting processes. Advanced Excel skills.

Generous annual leave: 27 days + bank holidays + birthday day off Pension contributions: 7.5%-10%. Death in Service policy (4x annual salary). Employee perks and wellbeing support. LinkedIn Learning subscription. Half-day per month for personal development. Flexible hybrid working. Occupational and emotional wellbeing support.

Charity People is delighted to be partnering with Florence Nightingale Foundation to recruit their next Salesforce CRM Manager. This is an exciting opportunity to lead a major digital transformation, building on work already done, for one of the UK's most respected healthcare charities. Florence Nightingale Foundation empowers nurses and midwives with leadership skills that transform patient care, promote health and save lives across the world. Your work will underpin this mission by creating a streamlined, modern CRM system that saves time, improves efficiency, and amplifies impact. About the Charity Florence Nightingale Foundation is a dynamic, forward-thinking organisation dedicated to improving nursing and midwifery leadership and patient outcomes. With a collaborative culture and strong appetite for innovation, the Foundation is investing in digital transformation to ensure its systems match its ambition. You'll join a passionate team committed to learning, growth, and making a tangible difference. Why This Role is Unique Shape the future: Redesign and optimise a complex Salesforce system fit for the future. Hands-on technical challenge: Configure, automate, and innovate. This is a role for someone who loves solving problems. Collaborative culture: Work with motivated teams and experienced Salesforce consultants. Professional growth: Access LinkedIn Learning, L&D budget, and dedicated development time. Impact that matters: Every improvement you make helps to enable nurses and midwives to meet the changing needs of patient health and care both in the UK and globally., Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.