IT Support Technical Lead

• Line manage and lead the IT support team, providing day-to-day direction, performance management, coaching, and development.
• Oversee and actively participate in 1st, 2nd, and 3rd line support, acting as an escalation point for complex technical issues.
• Manage IT support for infrastructure components, including servers, storage systems, and networking devices.
• Administer and support Microsoft Intune, including device management, policies, security baselines, and application deployment.
• Ensure data security by implementing and maintaining robust security measures, such as firewalls, intrusion detection systems, and encryption protocols.
• Lead vulnerability and patch management activities to identify and remediate security vulnerabilities in IT systems and applications, with support from managed SOC.
• Monitor and maintain network reliability by troubleshooting connectivity issues and optimising network performance.
• Collaborate with cross-functional teams to develop and enforce IT security policies and procedures.
• Conduct regular security audits and assessments to identify potential risks and recommend appropriate mitigation strategies.
• Provide hands-on technical guidance and mentorship to the IT support team, assisting with escalations and knowledge sharing.
• Document IT infrastructure configurations, procedures, and troubleshooting steps to maintain an accurate and up-to-date knowledge base.
• Lead the day-to-day activities of the IT department, creating a culture of continuous improvement and managing a programme of change across systems and processes.
• Support the senior management team across the business where IT plays an enabling role to achieve their goals.
• Evaluate, recommend, and implement new technologies to enhance efficiency and productivity across the organisation.

This position is ideal for a technically strong IT professional with proven leadership experience, ready to combine line management responsibility with hands-on technical delivery. You'll lead the IT support team while remaining operationally involved across 1st to 3rd line support, taking ownership of IT infrastructure, end-user services, and internal procedures. This is your chance to make a real impact in a business that values innovation, collaboration, and autonomy., * 5+ years' experience working across 1st to 3rd line IT support in a commercial environment.

• Proven line management or team leadership experience within an IT support function.
• Strong hands-on experience with Microsoft Intune and modern endpoint management.
• Expertise with Microsoft technologies, including Active Directory and Office 365.
• Solid networking skills, including setup, configuration, and troubleshooting.
• Excellent communication and leadership skills, with the ability to manage stakeholders at all levels.
• Comfortable balancing people management responsibilities with hands-on technical work.
• Ability to work autonomously and under pressure, with a flexible and pragmatic approach.
• A track record of successfully managing and delivering IT projects on time and within budget.
• Proficiency in ITIL practices and a strong understanding of IT service management.
• Demonstrated ability to analyse complex technical issues and deliver effective, scalable solutions.
• Commitment to continuous learning and professional development., * Firewalls
• Infrastructure
• Servers
• 2nd Line
• 3rd Line Support
• Data Security
• Desktop Application Support
• Storage Systems
• IT Support
• Networking Devices

• Private health insurance after 1 year of employment.
• Death in service benefit after 1 year of employment.
• 20 days holiday + 8 Bank holidays, with 1 extra day of holiday for every full year of service up to 25 days.
• A net contributions pension scheme (Employer 4% / Employee 5%).
• Recommend a friend policy (£250).
• Flexible WFH policy.
• Departmental incentives.

Rise10 Recruitment are partnering with a well-established and fast-growing fuel and oil distribution company who are now recruiting for an IT Support Tech Lead. This is a key hire, offering you a unique chance to lead the IT support function and drive strategic IT initiatives.