Enterprise Program Manager

• Define, manage, and track customer goals for every engagement based on business needs
• Oversee, coordinate, and drive successful deployments and onboarding by leveraging all components of service offerings and platform capabilities
• Identify, guide, and oversee the implementation of best practices to enable culture, people, process and technology changes
• Coordinate cross-functional teams to ensure alignment and timely delivery of project milestones, proactively identifying and mitigating risks throughout the project lifecycle
• Foster transparent communication channels between technical and business teams to resolve issues efficiently and ensure all technical requirements are clearly understood and met
• Focus on the strategic adoption of Dynatrace within our customers ensuring maximum value and ROI
• Driving cultural change and consolidating Dynatrace's position within the Client by integrating with their wider IT landscape, * A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.

Successful EPMs will have a solid technical background as well project management experience with large enterprise deployments and initiatives. The ability to bridge discussions between business and IT team members is critical to this role's success., * Degree in Computer Science, Computer Engineering, Information Technology or Business Administration with a focus on IT

• Ability to bridge discussions between business and IT at every level of an organization, internally and externally
• Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients
• Confidence in leading organizationally challenging engagements to meet required outcomes
• Strong technical expertise in cloud, DevOps, and enterprise software deployments
• Ability to provide customers with clear detailed guidance on implementation and adoption strategies
• Strong, presentation, documentation, and project management capabilities
• Demonstrated ability to lead a diverse team of technical resources to successful engagements in challenging conditions
• Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
• Cloud, application development, ITSM and DevOps related experience and certifications

Desired Experience:

• Ideal candidates will have 3+ years' Dynatrace Technology experience
• Must have 3+ years' Observability Consulting experience
• Certified Dynatrace associate
• Experience with large enterprise deployments and leading organizational initiatives
• Project management training, experience, and certification
• A background in operational responsibilities with an application focus, exposure to multiple types of monitoring solutions is a plus

Dynatrace (NYSE: DT) is the world-leading AI-powered observability platform. 

We’re advancing observability for today’s digital businesses, and helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze every transaction, automate at the speed of AI, and innovate faster and without limits to drive their business forward. 

Our culture, fueled by curiosity, openness, and authenticity, drives our relentless pursuit of innovation and excellence in crafting the Dynatrace platform.