Helpdesk Administrator

We are looking for a highly organised and customer focused individual for a helpdesk co-Ordinator position within Smethwick. You will be first point of contact for hospital service requests - helping to keep everything running smoothly., * Respond to incoming calls and emails.

• Logging and managing service requests.
• Work collaboratively with other teams and contractors to resolve queries
• Ensure all work orders are processed correctly and tracked in the system
• Prioritise and dispatch work orders to engineers
• Must have Experience of using Maximo

Do you have experience in Time management?, * At least 2 years of previous customer service/admin experience

• Valid DBS certificate
• Excellent communication skills both verbal and written
• Knowledge of CAFM systems is desirable
• Must be confident using Microsoft applications
• Punctual, reliable, and trustworthy
• Strong time management skills
• Ability to work both independently and as part of a team