IT Knowledge Developer

This role will be based at our B&Q Head Office just outside Southampton, with an expectation of 12 days a month in the office. What's the job?:

• Create, structure and maintain clear, user-friendly IT knowledge articles, FAQs and guidance within the Knowledge Management System.
• Translate complex technical information into concise content that works for self-service tools, IT colleagues and virtual agent solutions.
• Review and improve existing knowledge to ensure it stays accurate, relevant and easy to use.
• Own and improve the IT Knowledge Management process, including governance, version control and quality standards.
• Use feedback, usage data and analytics to continuously improve content and knowledge effectiveness.
• Work closely with IT teams and subject matter experts to capture solutions, processes and recurring incident knowledge.
• Support adoption of the knowledge base by promoting best practice and training colleagues across IT teams.

Do you have experience in UX?, * Practical experience in a Knowledge Management or knowledge content role within an IT environment.

• Strong written communication skills, with the ability to turn technical detail into clear, accessible content.
• Confidence working with stakeholders and managing knowledge processes end-to-end.
• An analytical mindset, using data and feedback to improve content and user experience.
• A broad technical understanding, including awareness of how AI can support Knowledge Management.

Be Customer Focused - constantly improving our customers' experience

• I listen to my customers
• I use available data to help make decisions

Be Human - acting with humanity and care

• I do the right thing
• I am respectful

Be Curious - thrive on learning, thinking beyond the obvious

• I build and share new ideas
• I try new things and share my learnings

Be Agile - working with trust, pace and agility

• I have courage to be creative
• Done is better than perfect, I aim for 80/20

Be Inclusive - acting inclusively in diverse teams to work together

• I embrace allyship
• I have self-awareness and a desire to learn

Be Accountable - championing the plan to deliver results and growth

• I own my actions
• I understand the Kingfisher plan and how it relates to my role

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements. In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here! We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

We're Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That's right, we're big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that's where you come in.