IT Support Engineer

CV Screen is recruiting for a 1st Line IT Support Engineer to join a well-established, UK-wide organisation operating across multiple sites and distribution locations. Based in Blackburn, this is a fantastic opportunity for an IT support professional at the early stages of their career to gain hands-on experience within a busy internal IT environment. You'll be supporting a diverse user base, resolving technical issues, and developing your skills alongside an experienced infrastructure team. Offering a salary of £25,000 - £28,000 plus excellent benefits, this role provides stability, progression and exposure to a broad range of technologies., * Act as the first point of contact for IT support requests via phone and helpdesk system

• Log, prioritise and resolve support tickets in line with SLAs and KPIs
• Provide desktop, laptop, hardware and application support to office-based and remote users
• Troubleshoot and resolve common IT issues, escalating where appropriate
• Maintain accurate asset records and support stock management

• Previous experience in a 1st Line IT Support or Service Desk role
• Strong communication skills with a customer-focused approach
• Basic understanding of Windows, Office 365 and networking fundamentals

• Salary: £25,000 - £28,000
• Company benefits package
• Career development and training opportunities
• Supportive IT team environment

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