IT Support Engineer

Candidate Source Ltd

Storrington and Sullington, United Kingdom

9 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Job location

Remote

Storrington and Sullington, United Kingdom

Tech stack

Microsoft Windows

Android

iOS

Apple Mac Systems

Software Applications

Backup Devices

Software as a Service

Computer Security

Dynamic Host Configuration Protocol

Common Desktop Environments

Linux

DNS

Issue Tracking Systems

Virtual Private Networks (VPN)

Windows Server

TCP/IP

Wi-Fi Technology

Software Troubleshooting

Firewalls (Computer Science)

Microsoft InTune

Operational Systems

Job description

This is a fantastic chance to step into a role where what you do genuinely makes a difference to people's day. As a L2 IT Support Engineer, you'll take ownership of technical issues that come your way - diagnosing and resolving them for your clients. You'll work across a diverse range of technologies, tackling both entry-level support tasks and more complex engineering challenges, and also work on client projects.What's in it for you

Join a small, welcoming team where you'll be supported as you learn and develop
Build your hands-on experience across a wider mix of technologies
Gain exposure to a range of customer environments, industry networks and events
Real opportunities to grow your career as your skills expand

What you'll be getting stuck into as an IT Support Engineer

Taking ownership of Level 1 and Level 2 technical tickets, troubleshooting software, hardware, network, and SaaS issues through to resolution
Communicating effectively with customers throughout the ticket lifecycle
Documenting technical resolutions, creating playbooks, checklists, and how-to guides for colleagues and end-users
Hardware configurations and projects such as email security, app deployment and migrations
Performing routine checks on customer systems including backups, security, device management, and log reviews
Supporting operational tasks such as onboarding and compliance reviews
Suggesting, investigating, and helping to implement automation processes to improve efficiency

Requirements

Extensive experience in a technical support environment
Hands on experience in the majority of

Common desktop operating systems (Windows, macOS, iOS, Android) and server operating systems (Windows Server, Linux)
Networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi, firewalls)
Microsoft 365, Microsoft Intune, and modern workplace solutions
Common software applications, SaaS platforms, and troubleshooting techniques
Cyber security principles and compliance standards such as Cyber Essentials and GDPR
Remote support tools and ticketing systems