IT Support Engineer
Role details
Job location
Tech stack
Job description
We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C-Suite and other senior executives through daily operational needs, meeting support, and new technology deployments.
This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non-technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or escalate expediently for resolution.
Core Responsibilities:
General IT Support:
- Provide technical support to end-users, assisting with issues related to cloud services, device management, and authentication.
- Maintain up-to-date knowledge of best practices in computing, device management, and security.
- Collaborate with other IT teams to implement new technologies and solutions.
- Assist in the documentation of procedures, policies, and troubleshooting steps for common issues.
Microsoft Azure:
- Administer and maintain Microsoft Azure environments, including users, mailboxes,storage, networking, and Active Directory services.
- Monitor and troubleshoot issues related to Azure resources and services.
- Assist in information gathering and troubleshooting of security based protocols related to Azure user logins.
Intune:
- Configure, manage, and monitor Intune for device and application management.
- Troubleshoot and resolve issues related to device enrollment, configuration, and compliance in Intune.
- Manage software distribution, updates, and application configurations across both Windows and Mac devices using Intune.
Jamf:
- Administer and support Jamf Pro for macOS device management, ensuring all Apple devices are properly enrolled, configured, and compliant with organisational policies.
Okta:
- Manage and support Okta for identity and access management, including user provisioning, deprovisioning, and lifecycle management.
- Monitor and troubleshoot user authentication issues and ensure seamless access for employees.
Requirements
*Previous experience in a level one IT support role
*Administer, maintain, and support Microsoft Office productivity suite
*Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
*Remote access and VPN Configuration and Administration
*Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
*Enterprise Level AV Administration and Support
*Set up and support mobile devices and desktop telecommunications
*Strategic Thinking: Ability to identify and escalate trends for attention.
*Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.
*Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.
*Continuous Improvement: Understand the needs of the business
Benefits & conditions
Permanent, Shift Work: 40 hours per week
