IT Workplace Support Analyst

This is a three-month fixed-term position designed to give you valuable real-world IT support experience. WHAT WILL YOU DO

In this role, you'll be the go-to person helping colleagues with their everyday IT issues. You'll troubleshoot problems, provide friendly and professional support, and make sure requests are resolved on time. You'll also get involved in improving how we work, supporting IT projects, and keeping our systems running smoothly.

Do you have experience in Windows?, We're looking for someone enthusiastic about starting their IT career to join our IT team in Manchester. This is a full-time, on-site role, so you'll be right at the heart of the action every day.You'll be part of a small, supportive team making sure everything runs smoothly for colleagues across SEFE. Expect plenty of hands-on experience helping people with hardware, software, and network issues, and the chance to learn from experienced IT professionals as you go.This is a great opportunity for someone who's studied IT or is ready to take their first step into the industry. If you enjoy problem-solving, like working with people, and want to build real experience in a busy workplace, we'd love to hear from you., You'll help with general IT admin tasks, follow best-practice processes (like ITIL), and make sure we stay compliant with company policies. We're looking for someone flexible, eager to learn, and passionate about delivering great customer service. WHAT WILL YOU BRING

• Some experience in 1st or 2nd line IT support, with a good understanding of how to help users with everyday technical issues is advantageous.

• Confidence working with Windows 10/11 and helping users get the best out of their devices.

• Familiarity with Microsoft Office and Office 365 apps (including Teams).

• Experience using ServiceNow or another IT ticketing system to log and manage support requests is advantageous.

• Strong communication skills and the ability to work well with people across the business.

• A positive, customer-focused attitude and enthusiasm for solving problems.

• A willingness to learn, grow, and develop your technical skills.

• Relevant IT experience or studies (e.g., Computer Science or another technical subject).

• Technical certifications such as CompTIA A+, Microsoft certifications, or ITIL - or an interest in working towards them.

In return we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits with the flexibility to follow a hybrid working model.

• bonus earning potential
• non-contributory pension with 10% employer contribution
• 25 days holiday plus bank holidays and volunteering days
• buy / sell holidays
• life assurance
• medical and dental insurance (family cover)
• range of optional flexible benefits

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning. Join SEFE and help us secure energy supply across Europe and shape a better, more sustainable tomorrow.

Securing Energy for Europe - it's a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we're taking immediate action to secure gas supply - but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future. SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE's activities span the energy value chain, from origination and trading to sales, transport, and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany. Our international teams work across locations in Europe, Asia, and North America. We're passionate about energy and the important role it can play in shaping a better future.