Lead Cloud Engineer E4 - Customer Servicing

As a Lead Engineer you will ensure our systems and platforms are designed, developed and tested in a resilient and secure manner and aligned to strategy, ensuring we're applying good engineering practices and principals.

This role will drive a culture of continuous improvement, with a focus on building technical capability (including people) across all disciplines. Across Customer Technology, we have an important journey ahead of us to build and maintain our position in the market and respond to changing customer needs, guided by the strategic pillars of Fit and Fast, More Rewarding Relationship and Simply Brilliant Service & Focused.

This role is within the Customer Servicing Chief Information Office function and is a great opportunity for the right individual to lead the design and deployment of key Customer Servicing applications to a hybrid cloud platform.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you'll be doing

You'll be providing technical expertise at parts and/or all stages of the delivery lifecycle, including providing technical leadership and consultancy to key stakeholders. As well as this there will be line management responsibility to include capability development, coaching, performance management and pastoral care.

You'll be responsible for mentoring and developing your team to help build our development process and strategies. We want you to nurture and value proactive habits and to develop contacts and relationships, so things are done faster and more efficiently., Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Do you have experience in Solution architecture?, For this role you will require:

• Extensive experience of managing, leading and motivating technical teams while being comfortable leading design discussions and technical decision-making
• A focus on delivery with the ability to identify cross domain dependencies, drive a roadmap and understand where Architectural Runway work may be necessary for success
• Knowledge of Cloud platforms (preferably AWS), Docker/Kubernetes (AKS/EKS), Github Source Control, CI/CD pipelines (GitHub Actions, Harness), Infrastructure as Code and serverless computing
• Cloud certification e.g. AWS Solution Architect or AWS DevOps Engineer
• Experience of designing and deploying container based microservice applications
• Good understanding of modern development practices, including clean architecture and SRE principles
• Hands on experience in one or more of the following languages - C#, Java, Python or Node.js

There are all sorts of employee benefits available at Nationwide, including:

• 30 days holiday
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.