1st/2nd Line IT Support

Excellent opportunity to join a small and highly successful legal practice based in Chancery Lane, London. With the support of an MSP, you will take full responsibility for their IT support providing 1st and 2nd line support to the partners and support staff and escalating and managing 3rd line issues with the MSP. There are 40 users on total that you will be looking after. We are looking for an all-rounder with excellent communication stills that can work quickly and efficiently providing an excellent IT support service.

The Role

• You will provide 1st and 2nd line support to all staff, resolving IT issues efficiently and professionally, troubleshooting hardware, software, and network problems; escalate complex issues to external IT providers when required.
• You will install, maintain, and repair computer hardware and software across the firm, build, configure, and deploy laptops and desktops for new starters or replacement devices.
• You will work with a variety of software such as Office 365, Adobe and Azure as well as legal specific software such as iManage and P4W.
• You will also look after their network infrastructure including switches, routers, and wireless access points.
• You will also get to work on and manage projects as well as work closely with the practice manager on developing their IT strategy and roadmap.

We are looking for someone with strong experience in 1st and 2nd line support that has a good grounding in the following:

• M365
• Basic Networking
• Win 10/11
• Ideally some experience of Azure AD
• Any experience of working for a law practice would be welcomed