ICT Service Desk Team Leader

The ICT Department are looking to recruit a Servicedesk Team Leader to contribute to the running of day-to-day operations within the ICT Servicedesk

This exciting new opportunity offers the successful candidate the chance to assist in the provision of Servicedesk ICT users throughout Scottish Ambulance Service (SAS).

The successful candidate will be expected to actively lead, motivate, and contribute to the ICT Servicedesk Team and ensure the continued provision of an excellent level of service to SAS.

The successful applicant must be able to deliver duties and support services in a reliable, dependable manner always ensuring customer satisfaction.

Excellent communication skills are paramount as is the ability to assist ICT users.

Essential qualities for this post include good team skills, prioritising workload, and the ability to work to a deadline.

The post requires education to degree level, preferably in the ICT field or an equivalent level of knowledge. Good knowledge of Microsoft 365 is preferred.