Working Student - Operational Technology / IT Support

You will join the OT (Operational Technology) team and work closely with subject owners across asset management, device management, troubleshooting, ITSM helpdesk support, and operational IT processes. This is a hands-on, process-driven role with clearly defined areas of responsibility and opportunities to improve skills in the OT domain.

Learning & Growth Opportunities:

This role offers a strong learning curve for students who want to grow into IT/OT operations, security, or systems administration roles. You will have the opportunity to:

• Work with enterprise technology and systems widely used in global companies.
• Practice real-world troubleshooting and support tasks across Windows, macOS, Android, iOS devices, and cloud applications.
• Gain hands-on experience in IT operations, including asset lifecycle management, compliance, ITSM best practices, and operational support processes.
• Develop your technical problem-solving mindset, practice how issues are diagnosed, escalated, and resolved in a structured environment.
• Learn and contribute to device compliance and security monitoring.
• Contribute to AI operations and testing, gaining early exposure to emerging technologies and understanding how AI is integrated into enterprise workflows.

Responsibilities:

Device and Inventory Management:

• Maintain accurate asset and stock records: handle device registration, assignment, returns, classification, and repair.
• Execute end-to-end device onboarding/offboarding tasks.
• Support replacement and disposal in line with internal policies.

Documentation & Platforms:

• Contribute to internal documentation and ITSM Knowledge Base articles
• Support documentation management processes (structure, versioning, consistency).
• Assist in content review, cleanup, and continuous improvement activities.

ITSM Helpdesk:

• Provide L1 (1st line) IT support: manage dashboards, track SLAs, resolve L1 requests, and assign and follow up on L2 requests with the respective subject owners.
• Perform recurring office checks: readiness of meeting rooms, office printers, and other operational recurring tasks.

Other Duties:

• Participate in periodic cleanup tasks, access reviews, and device replacements
• Contribute to device compliance and security monitoring efforts.
• Assist with AI testing activities (testing, feedback, documentation)., * Internal mobility: We are proud of our internal mobility program. You can grow your career with us, from diligently planning your development to applying internally for roles across the company
• Hybrid workstyle: We encourage a hybrid workstyle, which allows our international teams to stay flexible and work remotely
• Our offices: We have offices in the multicultural centers of Berlin and Chicago, which serve as vibrant hubs where our people can connect and innovate
• Inclusive workforce: Join a diverse team of over 39 different cultures and backgrounds
• Stack of the latest technologies: Stay up to date with the latest trends and innovations

Do you have experience in macOS?, * Studying Computer Science, Information Technology, or a related discipline degree or major

• Minimum 12 months of remaining eligibility for a working student contract
• Ability to work on-site in Berlin around 90% of the time, with occasional remote work
• Strong organizational skills, attention to detail, and reliable process execution
• Basic understanding of IT support workflows (ticketing systems, SLAs, L1 troubleshooting)
• Basic troubleshooting skills for common hardware and software issues
• Clear communication skills in English (German is a plus)

Nice to have:

• Hands-on experience with IT helpdesk and ITSM tools (e.g., Jira Service Management or similar)
• Familiarity with device enrollment (Intune/MDM) and asset management basics
• Experience in Microsoft 365 apps (Exchange Online, SharePoint, Teams, OneDrive) and Atlassian tools (Jira, Confluence)
• Experience in documentation management standards, employee onboarding workflow, or AI tools

Personal Qualities:

• A collaborative mindset. comfortable working with multiple team members, following established processes, and asking clarifying questions
• Curious and improvement-oriented, with a habit of documenting findings, sharing knowledge, and contributing to continuous improvement

• Two additional paid days for volunteering: Give back to your community with two paid days off
• 30 days of annual paid vacation: Unwind and recharge with a generous vacation policy
• Monthly sponsored virtual lunch and Inbound Flight: We boost our hybrid work environment by connecting with colleagues from all over the world over lunch, and with the Inbound Flight we travel to different cultures, cherish uniqueness, and yet celebrate differences.

Imagine a workplace where you have the autonomy to work in a way that directly impacts the organization, shaping your career development, with a strong emphasis on transparency. That's what you'll find at Market Logic.

Enjoy the freedom to work remotely and align your work with your life.

Market Logic is a dynamic and rapidly growing software company that excels at transforming data into actionable insights. Our diverse teams of over 150 professionals, representing more than 39 nationalities, work together in a hybrid workplace. United in a culture of excellence, empowerment, impact, and trust, our teams are innovating a new generation of AI tools, that are transforming how companies build and share knowledge. With over 10 years of experience, we support over 100 clients worldwide and have a user base of over 100,000. What sets us apart: Innovation: We are pioneers in AI-powered insights. Expertise: We are trusted by global industry leaders. DeepSights AI: Our DeepSights AI assistant empowers business users to intuitively uncover the latest insights and seamlessly integrate them into their go-to-market strategies. How do we do things? We believe that insights are the key to innovation. Our platform is powered by a diverse team of world-class engineers, salespeople, product managers, and marketers worldwide. We believe diversity of thought is essential for developing innovative insights that help our customers succeed. We value diversity, transparency, and encourage internal mobility & career development opportunities. We are continuously working on creating a workplace where everyone feels welcomed, valued, and respected. Join us to shape the future of AI-powered, insights-driven business.