IT Delivery Manager CRM Solutions

Wir entwickeln und betreiben maßgeschneiderte IT-Lösungen für die Vorwerk-Gruppe und treiben mit innovativen Dienstleistungen und agilen Methoden die digitale Transformation voran. Unsere Vision: "We are your IT @ Vorwerk" - ein integraler Bestandteil der Wertschöpfung und ein verlässlicher Partner innerhalb der Unternehmensgruppe, die auf mehr als 140 Jahre Geschichte zurückblickt. Als erfolgreiche, internationale Unternehmensgruppe bieten wir ein kreatives, kooperatives Arbeitsumfeld sowie soziale Absicherung in jeder Lebensphase und unterstützen die Vereinbarkeit von Familie und Beruf mit vielfältigen Benefits. Gestalte mit uns die Zukunft von Vorwerk. Mehr unter https://jobs.vorwerkgroup.com/ Your responsibilities:

• End-to-end responsibility for IT delivery (responsibility for the entire life cycle) of several IT services within an IT product, including development, deployment and operations
• Managing service operations with many internal (various business units and national companies) and external stakeholders, considering existing capacities.
• Manage all escalations related to service operations (e.g. SLA) at the appropriate hierarchical level
• Ensure stable and efficient, but efficient service operations at a competitive cost
• Manage the daily business relationships with various service providers and internal stakeholders, set and manage stakeholder expectations, communicate effectively with stakeholders to identify needs and evaluate alternative business solutions.
• Manage delivery relationships, particularly in coordination with other IT products and their respective IT Product Owners, as well as external partners, based on service level agreements and relevant reporting.
• Budget management & financial forecasting for operations and projects
• Identify improvement potentials with the development team and support their realization

Do you have experience in SAP CRM?, Do you have a Bachelor's degree?, * Successfully completed studies at a university of applied sciences (min. Bachelor's degree) in the field of IT or equivalent training

• Fundamental knowledge of Project Management Methods
• Broad knowledge of service management frameworks (e.g. ITIL, CobiT) - ideally ITIL® foundation certified, ITIL Service Operation and Service Transition certified
• Experience in managing external service providers
• Experience in managing SAP CRM and S4CM applications
• Structured way of working and strong analytical skills
• Fluent in English (business level)
• Strong team player and cooperative, experienced in lateral leadership
• Intercultural competence and experience with international cooperation