Cloud Engineer

You will help design, build, and improve cloud contact centre solutions using Amazon Connect , Amazon Lex , and AWS Lambda (Python) . The platform integrates with internal and third-party systems and leverages core AWS services such as DynamoDB, Kinesis, and API Gateway .

You'll be involved in both transformation initiatives and ongoing platform evolution , ensuring solutions are scalable, secure, and aligned with best practices., * Develop AWS Lambda functions in Python to support contact centre capabilities

• Design and enhance Amazon Connect Contact Flows and Amazon Lex bots
• Build and maintain Infrastructure as Code using CloudFormation and SAM CLI
• Work across the full software delivery lifecycle , including CI/CD and Git workflows
• Collaborate closely with client teams as part of Agile squads
• Ensure solutions meet security, quality, and industry compliance standards

• 2+ years of experience as a developer in cloud-based environments
• Strong Python development skills (mandatory)
• Hands-on experience with AWS , particularly Lambda and Amazon Connect
• Understanding of SDLC, cloud fundamentals, CI/CD, and Infrastructure as Code
• Exposure to Java and/or JavaScript
• Strong English communication skills , both written and spoken

Nice to have

• AWS certification(s)
• Experience with contact centre platforms or IVR systems
• Familiarity with Agile methodologies (Scrum, Kanban), JIRA, and Confluence
• Exposure to AI or conversational technologies, * University degree in a technology-related field , preferably Computer Science

We at Coforge are a technology consultancy partnering with a leading financial enterprise client to transform their cloud-based contact centre platforms . To support this engagement, we are seeking a Cloud Contact Centre Developer to join our team and work hands-on within Agile delivery squads on a high-impact client project. This role offers the opportunity to work with modern AWS technologies , contribute to large-scale customer interaction systems, and grow your expertise while being supported by a collaborative consulting environment.