Ecommerce B2B Specialist

LEAD EBUSINESS STRATEGY TO BOOST SELF-SERVICE AND ONLINE ADOPTION. OWN PLATFORM PERFORMANCE, GOVERNANCE, AND INNOVATION

This role drives the eBusiness strategy to enhance self-service and online adoption, enabling sales teams and customers to work smarter. It ensures platforms deliver a seamless, accurate, and high-performing experience while representing regional needs in global innovation. By governing technology, integrations, and service levels, the role accelerates digital transformation and strengthens customer engagement across all markets.

WHAT YOU'LL DO

'- Owns and drives Ecommerce b2b strategy, focused on increasing self service productivity with our sales teams and increasing the uptake of online services (eB2B, and all the various integrations on offer)

• Responsible for the governance, user experience and performance of all platforms and services.
• Work with the Global team to spec, define and execute new technology and integrations outside of the current platforms we offer to our customers.
• Represents regional requirements and ambitions in the global platform innovation pipeline
• Responsible for the delivery of agreed eBusiness service levels to all markets.
• Promotes eBusiness services internally and externally ensuring L&C and relevant AM's are aware of the integrations and are adopting them with their customers.
• Ensure all products and prices are accurate and up to date for all our customers on their relevant integrations.

Do you have experience in Usability?, '- Experience in Digital Marketing, eBusiness or customer system solution design

• Ability to translate customer needs and data derived insight into technology-based solutions
• Good understanding of IT systems to effectively lead platform development and integration discussions
• Understanding of fundamental Search Engine Optimisation (SEO) techniques, user centric design, website usability and conversion optimisation is an advantage
• Experience with SAP, PDP, Adobe AEM, eMarketplaces, customer system integrations and document automation software is an advantage
• Previous exposure to Google Analytics and Webmaster tools is an advantage
• Ability to create a vision and strategy and gain stakeholder commitment
• A track record demonstrating a drive to outperform and deliver towards ambitious targets
• Excellent stakeholder engagement, including written and verbal communication skills
• Ability to prioritise and steer action plans based on insight and strategic alignment

We really value our people, and we've worked hard to develop a reward package that reflects this. Some of our benefits include:

33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually Genuine career advancement (more than 80% of all leadership roles are filled internally) 6% employer pension contributions Private Health Insurance and Employee Assistance Programme Paid leave to work on charitable projects Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback Different ways to work flexibly, including working from home and compressed hours Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics Trips to locations such as Milan, New York and global HQ for high performers across all teams

"We passionately create enthusiastic customers and build a better future"​
Hilti is a global leader in providing technology-leading products, systems and services to the worldwide construction industry. Our success is driven by distinction, defying convention and powering some of the world’s most ambitious feats of engineering for our customers.
We are proud to be recognized as one of best workplaces on the 2020 Fortune 100 Best Companies to Work For® list and 2019 Best place to Work by Glassdoor, and ranked among the top employers by the Great Place to Work® Institute multiple times.