CRM Specialist

An outstanding US law firm is seeking a CRM Specialist with strong Salesforce experience to support business development, client relationship management, and data-driven decision-making across the firm.

You will play a key role in managing and optimizing the firm's CRM platform, ensuring high-quality data, supporting attorneys and business development teams, and enhancing client engagement strategies., * Administer, configure, and optimize Salesforce CRM

• Manage data integrity, reporting, dashboards, and analytics
• Support business development and marketing initiatives
• Collaborate with attorneys, leadership, and BD teams to improve CRM adoption
• Customize workflows, automation, and integrations
• Provide user training, documentation, and ongoing support
• Troubleshoot issues and liaise with external vendors when needed

• Proven experience as a CRM Specialist or Salesforce Administrator
• Strong hands-on Salesforce experience (configuration, reporting, automation)
• Experience working in a law firm or professional services environment preferred
• Excellent data management and analytical skills
• Strong communication skills with the ability to work with senior stakeholders
• Salesforce certifications (Admin, Advanced Admin, or similar) a plus

The firm are open to candidates from a legal or professional services background.

Salesforce experience is essential.

They are offering a strong remuneration package & will be running a short interview process.